Assume a technician goes and does onsite work and this is billable and has a two hour minimum. The technician is onsite for 1h13m and accurately records this time in the ticket time entry. Technician rate is $60 and billrate is $100
This should round up when it’s billed to the customer, to the minimum time.
When you run profitibilitiy, you can see that technician cost $73 and customer was billed $200 showing total profit $173
at the moment, tech either puts actual time and has to be modified at billing, or tech puts minimum time (and needs to remember to do as such) both of which skew reporting
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