Advanced Dispatch Dashboard

Objective Create a centralized, real-time command center for dispatchers and service managers to efficiently triage, assign, and monitor work items across the technical team.

Core Components

• Unified Dispatch Board:

  • Time-Based Categorization: Automatically groups tickets into "Today," "Tomorrow," "Upcoming," and "Unscheduled" buckets based on scheduled start times.

  • Smart Ticket Cards: Displays key info at a glance including Priority (color-coded), Work Type (Onsite, Remote, Project), and Client.

  • Live SLA Monitoring: Visual badges for First Response and Resolution SLAs that update in real-time (Green/Yellow/Red) to highlight at-risk tickets.

  • Active Work Visibility: Indicators showing exactly which technician is actively working on a ticket (timer running) right now.

• Technician Schedule View:

  • Daily Agenda: A calendar-style view showing each technician's scheduled work blocks for the day to identify gaps or overlaps.

  • Capacity Planning: Displays total hours scheduled per technician to prevent burnout and ensure balanced distribution.

• Team Workload Analytics:

  • Real-time Metrics: Dashboard showing completion rates, volume of "In Progress" vs "Pending" work, and work type breakdowns for each team.

  • Staff Status: Visibility into technician availability (Active, Vacation, etc.).

• Quick Actions:

  • Rapid Dispatch: A streamlined tool to assign unassigned tickets, set scheduled times, and add notes without navigating away from the dashboard.

  • Deep Linking: Direct navigation from dispatch cards to full ticket details.

Value Proposition This feature streamlines the dispatching process, ensures SLA compliance through better visibility, and allows managers to balance team workload effectively without generating manual reports.

Here are some photo examples: