Changelog

Follow new updates and improvements to Gorelo.

May 17th 2024

New

Improved

Fixed

  • πŸ¦„ Tickets - Global Views are now available! Admins can convert personal Views into Global views for everyone to use. We'll extend this functionality to Alerts, Assets and more in the future :)

  • πŸ¦„ Clients - Domain info can now be populated automatically when adding or editing a domain (Expiry, Registrant, Registrar etc.)

  • ✨Approve and Invoice - Custom due dates are now available in the Generate Invoice popup

  • ✨ Tickets - Time Entry tab now shows the contract

  • ✨ Integrations - Incremental delays have been added to improve M365 sync

  • ✨ Assets - ScreenConnect GUID is now fetched each time the asset comes online

  • ✨ Scripts - External URLs are now allowed in scripts (Settings > Assets > Files)

  • πŸ› Tickets - Fixed an issue where time spent would occasionally display the wrong values

  • πŸ› Tickets - Fixed an issue where the forced time spent popup would show the incorrect value if previously paused

  • πŸ› Dashboard - Fixed an issue where the map geolocation was not working

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May 10th 2024

New

Improved

Fixed

  • πŸ¦„ Tickets - Ticket Timer is now available! Navigate to your Profile (top-right) -> Settings and configure auto-start etc.

  • ✨ Integrations - CIPP responses are now stored in blob storage and logged in App Insights for better error handling

  • ✨ Clients - Code has been refactored to improve client creation performance

  • ✨ Contracts - Bundle/Product names are now shown at the top of the dynamic quantity popup

  • πŸ› Integrations - Fixed an issue where bundles added after invoice creation were not syncing to QBO

  • πŸ› Settings - Fixed an issue where product categories would hang while updating

  • πŸ› Settings - Fixed an issue where a recently applied invoice template would fail to appear when attempting to delete

  • πŸ› Settings - Fixed an issue where subcategories would occasionally fail to delete

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May 4th 2024

New

Improved

Fixed

  • πŸ¦„ Tickets - Third-party conversations now support Cc addresses!

  • ✨ Settings - Hyphens can now be used for custom email addresses

  • πŸ› Tickets - Fixed an issue where hovering over the 'On Hold' status was not displaying the reason

  • πŸ› Policies - Fixed an issue where the specific AV check was alerting for 'Out of date' instead of 'Missing'

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April 26th 2024

New

Improved

Fixed

  • πŸ¦„ Assets - Disk UI has been overhauled to show more information: Physical disk, SMART status, BitLocker status/keys and more!

  • ✨ Integrations - External tax values and handling have been implemented for Xero

  • ✨ Settings - Categories and Subcategories can now be deleted

  • ✨ Invoices - Multi-select for invoice delete and Xero/QBO sync is now available

  • πŸ› Invoices - Fixed an issue where cloned product were occasionally showing the old name and details

  • πŸ› Contracts - Fixed an issue where the Contact Tags count was not updating as often as intended

  • πŸ› Search - Fixed an issue where the previous search term would lose highlight when opening search again

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April 17th 2024

New

Improved

Fixed

  • πŸ¦„ Tickets - Email signatures are now removed from inbound public comments to keep things clean (for MSPs that have opted in)

  • ✨ General - Feedback popup can now be accessed via Alt + U

  • ✨ Tickets - Form responses can now be split into a new ticket

  • ✨ Tickets - An indicator is now shown on comments and form responses that have been split into a new ticket

  • ✨ Settings - Invoice templates can now be deleted

  • ✨ Bundles - Cost is now shown in the list

  • ✨ Products - Cost is now shown in the list

  • ✨ Invoices - Distributed tax amounts are now shown on the invoice and PDF

  • ✨ Contracts - Invoice generation window now shows when paid and blocks regenerating

  • πŸ› Alerts - Fixed an issue where creating a ticket via an alert would fail to attach the asset/uptime

  • πŸ› Invoices - Fixed an issue where products that were part of a bundle would be repeated on the invoice

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April 3rd 2024

New

Improved

Fixed

  • πŸ¦„ Billing - To better support our accounting integrations and US customers we now sync the tax rates from Xero/QBO into Gorelo. Tax rates can be set on the product/bundle, contract and invoice.

  • ✨ Alerts - Creating a ticket via Alerts now navigates you to the ticket

  • ✨ General - Enter key can now be used on dropdown/list items

  • ✨ General - Performance improvements for the technician API

  • πŸ› Tickets - Multi-select delete icon has been moved to far-right position

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March 28th 2024

Improved

Fixed

  • ✨ Tickets - Empty third-party conversations can now be deleted

  • ✨ Tickets - Comment post popup has been simplified

  • ✨ Contacts - Banners can now be added to contacts

  • ✨ Contacts - Editing a contact from a ticket now navigates you to a new tab

  • ✨ Alerts - Number badge that represents critical alerts is now persistent and synced across all users

  • ✨ Alerts - Number stack is now generated via the API

  • ✨ General - Email logs are now generated for Cc recipients

  • ✨ General - Performance improvements for the technician API

  • ✨ Search - All tickets can now be shown in chronological order (no keyword required)

  • πŸ› Documents - Fixed an issue with scroll state management in the document preview

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March 25th 2024

New

Improved

Fixed

  • πŸ¦„ Tickets - PDF and common image attachments can now be viewed in a popup

  • ✨ Tickets - Read/Unread toggle has been added to multi-select options

  • ✨ Tickets - Public comment editor can now easily be accessed in 1-click

  • ✨ Tickets - Contact pill in the comment editor now shows the contact card popup when clicked

  • ✨ Alerts - Multi-selecting alerts from the same client now allows creating a ticket

  • ✨ Alerts - Memory alerts now show the top 10 processes

  • ✨ Alerts - CPU alerts now show the top 10 processes

  • ✨ Assets - Policy scripts can now be run on demand (like checks)

  • ✨ Assets - API endpoints have been segregated to fill alerts on login tick and alert popup

  • ✨ Policies - 'Must not match any of these tags' is now available

  • ✨ Uptime - List navigation and view performance improvements

  • ✨ Documents - List navigation and view performance improvements

  • ✨ Integrations - Client mapping is now in alphabetical order with archived clients excluded

  • πŸ› Tickets - Fixed an issue where the client focus was not applying properly

  • πŸ› Tickets - Fixed an issue where a ticket occasionally could not be scheduled

  • πŸ› Tickets - Fixed an issue where unsaved views we not refreshing live

  • πŸ› Clients- Fixed an issue where Address Line 2 was not auto-populating

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March 13th 2024

Improved

Fixed

  • ✨ Alerts - List navigation and view performance improvements

  • ✨ Assets - List navigation and view performance improvements

  • ✨ Tickets - Reply-To headers are now honoured on new inbound tickets

  • πŸ› Contracts - Fixed an issue where expired contracts could still generate an invoice

  • πŸ› Tickets - Fixed an issue where the final action of a shortcut would not trigger

  • πŸ› Tickets - Fixed an issue where multi-selecting tickets for deletion could fail

  • πŸ› Products - Fixed an issue where importing could fail without a reason

  • πŸ› Assets - Fixed an issue where the list would not sort as expected

  • πŸ› Alerts - Fixed an issue where the action icons were not appearing on certain assets

  • πŸ› Invoices - Fixed an issue where Time Spent was not reflected properly when updated from the invoice

  • πŸ› Tickets - Fixed an issue where emojis would appear in code snippets

  • πŸ› Invoices - Fixed an issue where client specific products could not be edited

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February 27th 2024

Improved

Fixed

  • ✨ Tickets - List navigation and view performance improvements

  • πŸ› Tickets - Fixed an issue where email forwarded from another Gorelo tenant would not generate a ticket

  • πŸ› Clients - Fixed an issue where the Ticket filter would not apply properly

  • πŸ› Bundles - Fixed an issue where bundles could not be synced to contracts

  • πŸ› Tickets - Fixed an issue where overriding billing settings would not apply to the contract

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