Changelog

This is an API-only update that includes breaking changes.

⚠️ API - Every response is now wrapped in a standard envelope (StatusCode, IsSuccess, Data, DataContext, Notifications) and all response fields are PascalCase -- read your payload from Data. The OpenAPI spec (swagger.json) has been updated to match the new response format -- regenerating your client is the quickest way to pick up the envelope and PascalCase changes.

⚠️ API - Pagination metadata has moved from the top level into DataContext.Pagination, and cursors are now signed -- a cursor held across the release will be rejected once, so restart from the first page

⚠️ API - pageSize outside 1-200 is now rejected with a 400 instead of being silently clamped

⚠️ API - sortBy and sortOrder on the ticket list are now rejected if they aren't a documented value, instead of falling back to updatedOn / desc

⚠️ API - statusId is now required when creating a ticket via POST /ticket

⚠️ API - Request bodies containing unknown or misspelled fields are now rejected with a 400 instead of the field being ignored

✨ API - Every failure now returns a 6-digit Code in Notifications[] -- branch on that instead of message text

🦄 Projects - Shortcuts are now available on Tasks!

✨ Contracts - Pax8 subscription billing terms are now displayed across Dynamic Quantity screens (Pending, Rules etc.)

✨ Automations - Private Comment actions now support variables

✨ Tickets - Timeline event text has been improved for when the original and AI-generated ticket titles are identical

🐛 Contracts - Fixed an issue where Block Hour contracts could not be archived

🐛 Email - Fixed an issue where the organization logo appeared in emails even when not included in the email template

🐛 Tickets - Fixed an issue where apostrophes and emojis displayed as gibberish characters in inbound email comments

🐛 Tickets - Fixed an issue where line spacing was not retained in inbound email content

🐛 Tickets - Fixed an issue where extra spacing was added between the comment and signature in outbound comments

🐛 Tickets - Fixed several AI Title Rewrite issues: prompts over 250 characters could not be saved, duplicate exclusion rules were missing validation, client names were not consistently appended to titles, and prompt context was incorrect for forwarded emails

🦄 Assets - Enhanced App Management plugin with explicit sources, catalog expansion, and the ability to update all WinGet compatible apps

✨ API - A new GET Tickets endpoint is now available

✨ Calendar - Improved calendar entry overlap visuals

✨ General - Alternate name(s) are now displayed in the Client Focus view

✨ Invoices - The ticket requestor (To: contact) is now displayed in the Time Spent invoice template

✨ Pax8 - Subscription billing term details are now displayed on the Dynamic Quantities pending tab

✨ Projects - Added push notifications support for projects in the native mobile app

✨ Subscription - Improved the workflow and interface for subscription selection and unused seats

🐛 Contracts - Fixed an issue where users were unable to archive contracts

🐛 Notifications - Fixed an issue where the "Dismiss All" button was not working

🐛 Tickets - Fixed an issue where editing time entries occasionally displayed the incorrect user

🐛 Tickets - Fixed an issue where copy-pasting content with ordered lists into comments lost formatting

This is an API-only update that includes breaking changes. Product updates will follow in a separate release.

⚠️ API - Cursor-based pagination has been rolled out across all endpoints that return large sets of records (greater than 200)

⚠️ API - Enum fields (e.g., StatusId, PriorityId) now return { Id, Name } objects instead of raw numbers

🦘 Your Gorelo subscription can now be billed in AUD — available now for new signups in the Australia East region, with all existing subscribers in the region migrating in the near future.

✨ Projects - Tasks can now be added to your Calendar and viewed in the To Do panel

✨ Docs - You'll now be warned about unsaved changes when leaving Admin Settings > Structured Docs

✨ Tickets - You can now use mailto URLs in 'Create Link'

🐛 Xero/QBO - Fixed an issue where invoices with discounts were not transmitted to Xero/QBO with the correct amount and discount details

🐛 Xero/QBO - Fixed an issue where line spacing (e.g., asset lists) was lost when invoices synced to Xero/QBO

🐛 Docs - Fixed an issue where nested documents could not be reordered

🐛 Docs - 'Use for Title' fields now enforce 'Show in List' and ‘Required’, fixing an issue where documents could appear without a clickable title

🦄 Granular seat-based licensing is now available! Instead of every user requiring a Full Access seat, you can now assign PSA Only or Co-managed seats to match each user's role — giving you more flexibility and lower licensing costs.

🦄 Co-managed IT is here! You can now issue Co-managed seats to your clients' internal IT staff, giving them access to Gorelo's service delivery and remote management modules scoped to their organization only. Collaborate on tickets, share visibility, and deliver co-managed services together from a single platform.

✨ QBO - Client billing addresses now syncs to QuickBooks

✨ Contracts - Field-level sync control is now available for Products and Bundles — allowing you to sync price, cost, and description independently.

🐛 Tickets - Fixed an issue where shipment tracking could not be added

🐛 QBO - Fixed an issue where invoice values in Gorelo did not match QuickBooks Online under specific circumstances

🐛 Scripts - Fixed an issue where an updated file variable still referenced the old file

🦄 Assets - Expression-based tagging is now available for macOS. Auto-tag assets based on Installed Apps, Installed Services (launchd daemons/agents), Preference Storage, or Asset Name.

✨ Projects - Private comments on Projects and Tasks can now be edited/deleted by the author

✨ Contracts - Block Hour template names are now shown on contract invoices

✨ Tickets - Time entries in military time are now always interpreted correctly (e.g. 1300 is always 1:00 PM)

🐛 Tickets - Fixed an issue where copy/pasting added unusual characters and broke links

🐛 Tickets - Fixed an issue where scheduled Tickets were not being created in the Australia East region

🐛 Documents - Fixed an issue where data was not retained when switching tabs in edit mode

🐛 Reports - Fixed an issue where the Projects updated title was not showing on the Time Spent report

🐛 Reports - Fixed an issue where the Ticket Summary report CSV export was missing the Type column and including hidden columns

✨ Portal - Quick Connect download links can now be shown on the portal sign-in page

✨ Projects - The ‘Shared with’ field is now available in the Project List filters

✨ QuickBooks - Draft invoices in Gorelo can now be synced to QBO (toggled via the configuration page)

✨ QuickBooks - Improved syncing to better handle duplicate invoice numbers

✨ Signup - Added a region selection step during the trial signup process

🐛 Invoices - Fixed an issue where invoices created with a $0 amount were not automatically updating to a "Paid" status

🐛 Policies - Fixed an issue where a deleted policy could not be distributed under certain circumstances

🐛 Projects - Fixed an issue where deleting a task from the Task Slider could cause the interface to freeze

🐛 Tickets - Fixed an issue where the "View Original" background appeared black for AUE migrated customers