July 3rd, 2025
New
Improved
Fixed
π¦ Related Items! You can now relate Contacts/Documents/Assets with each other and upload attachments :)
β¨ AI - Sentiment Analysis prompt has been improved
β¨ Assets - Checks/Plugins/Scripts can now be configured to run immediately on new assets
β¨ Assets - Running scripts at startup and logon has been improved
β¨ Documents - Multiple improvements such as contents menu layout, nested expansion, breadcrumbs and more!
β¨ Settings - Time Entry Minimum and Increment has been implemented at the Work Type level
β¨ Settings - Tags have been moved to their respective modules in preparation for improved RBAC
β¨ Signup - Sentiment Analysis and AI Ticket Tags are now enabled by default
β¨ Tickets - Approvals now require a response via the webpage to avoid issues with URL detonation
β¨ Tickets - Signature detection/removal is now significantly more accurate (~99%)
π Reports - Fixed an issue where First Response Time was showing zero
π Assets - Fixed an issue where disk info was overlapping with the heading
π Contracts - Fixed an issue where decimal places would result in an error on the block hour price field
π General - Fixed an issue where custom status text was auto-erasing
June 21st, 2025
New
Improved
Fixed
π¦ Documents - You can now generate a public link to a doc for anyone to access (no auth needed). This will use your custom portal URL and branding if you have it configured :)
β¨ Signup - Added Calendly link, pinned Approver tag, starred sample document and more
β¨ Clients - Domain expiration and additional info is now synced daily
β¨ Pax8 - Banner is now shown to administrators if reauthentication is required
β¨ Xero - Code has been refactored for improved performance and reliability
π Tickets - Fixed an issue where the Encrypt link function would override text unexpectedly
π Assets - Fixed an issue where Last Run History would occasionally fail to load
June 13th, 2025
Improved
Fixed
β¨ Settings - Email-to-alert has been improved! You can now specify severity, alert content has been cleaned up, and the alert name now works with the keyword filter
β¨ Tickets - When merging, we now show tickets that have reached the merge limit and display a tooltip
β¨ Assets - New macOS agent released to address memory consumption
β¨ Automations - Microsoft Teams template is now available for βCall webhookβ action
β¨ Assets - Column sort/order is now stored in the user profile for consistency across devices
π Huntress - Fixed an issue where Huntress alerts were generating a blank snackbar notification
June 5th, 2025
New
Improved
Fixed
π¦ Webhooks can now be called via automation rules! Raw JSON is currently available, and weβll soon be releasing Teams and Slack templates to make things easier
β¨ Tickets - Handling for inbound emails with malformed To fields has been introduced
β¨ Invoices - Failed invoice sync to Xero/QBO is now shown in the UI along with the error
π Tickets - Fixed an issue where the ticket count was occasionally not accurately reflected
π Tickets - Fixed an issue where Time Spent was greyed out after changing from Closed to Solved
π Automation - Fixed an issue where time-based logic could fail under certain conditions when exceeding 24 hours
π Portal - Fixed an issue where form responses were not appearing when submitted via the portal
May 30th, 2025
Improved
Fixed
β¨ Assets - You can now switch between PowerShell and Command Prompt (CMD) via the CLI
β¨ Scripts - Script variables can now be left blank and then populated by the user at runtime
β¨ General - Granting temporary account access for enhanced support is now available via Settings β Support
π Automation - Fixed an issue where the checklist dropdown was not functioning for Event & Time
π Reports - Fixed an issue where recently removed tags were showing in the Ticket Summary
π Tickets - Fixed an issue where AI tags were being suggested and not applied under certain conditions
π Tickets - Fixed an issue where the Client Focus was not working as intended on the ticket list
May 22nd, 2025
π¦ Bring backups directly into Gorelo with our Slide integration. View the status of existing snapshots and even initiate a new snapshot from the Asset Detail page :)
https://help.gorelo.io/en/help/articles/7346439-slide
π¦ Client Portal now supports magic link for authentication via email
β¨ Assets - Scripts can now be scheduled to run at startup and log on
β¨Assets - Agent update to 4.76.0.0 which includes distribution via Cloudflare, new EV certificate, agent process checker and more
β¨ Tickets - Trimmed comment text is now displayed on hover, recent activity, and notifications
β¨ Mobile - 20+ changes, upgrades and bug fixes β too many to list here!
π Tickets - Fixed an issue where private comment collapsed mode could break the post button
π Contracts - Fixed an issue where it was possible to set an end date before the start date
May 15th, 2025
New
Improved
Fixed
Gorelo has officially launched! πππ
Huge thanks to our early access gang β your bug hunts and killer ideas made Gorelo what it is today. Absolute legends!
As part of our launch, weβre introducing a yearly subscription at a pretty wild price β $99 /user/month, billed yearly :)
π¦ Insights for tickets! Open the Insights panel on the right side and youβll see recent tickets by the same client and contact. Weβll soon show similar tickets and relevant documents surfaced by AI.
β¨ Contracts - A heap of QoL improvements: Archive/Delete now available via the 3-dot menu, new labor type explanations, swapped sides for billing role and work type, coverage explanation has been added etc.
β¨ Products & Bundles - Clone/Archive/Delete now available via the 3-dot menu
β¨ Products & Bundles - Toast notifications now appear when syncing to a Bundle or Contract is required
β¨ General - βInternalβ client indicator is now shown throughout for clarity
π QuickBooks - Fixed an issue where invoices were not voiding in QuickBooks in certain circumstances
π Xero - Fixed an issue where the COA code for labor was not flowing through to Xero
May 9th, 2025
New
Improved
Fixed
π¦ Gorelo Connect (our native remote access tool) is here! π Along with remote file explorer.
All new signups will have this by default⦠existing users can add the Gorelo Connect plugin to their policies: https://help.gorelo.io/en/help/articles/8651857-gorelo-connect-remote-control#wfiq7qsk1p6
π¦ AI Ticket Types! You can now enable Ticket Types, create your own and have AI automatically set this on inbound tickets: https://help.gorelo.io/articles/9768688-ticket-types
β¨ Automation - Public Comment is now available as an action. Perfect to use with the Business Hours condition so you can let your clients know about after-hours support
β¨ Signup - Discord and Onboarding links have been added to the wizard
π General - Fixed an issue where the cursor would lose focus on certain fields
π Settings - Fixed an issue where the group field on Sentiment Analysis would not appear on first use
April 26th, 2025
Improved
Fixed
We're less than a few weeks out from releasing the TWO highest voted feature requests -- Remote Access and File Explorer. We'll then start working on the next one (as is tradition)... make sure you vote as this can change what we build! :)
The ranking right now π
1. Remote Access β
2. File Explorer β
3. API
4. Chat
5. Password Management
And here a few things we released this week:
β¨ Scripts - Minor changes to improve script compatibility such as minus/hyphen handling, variable of a Gorelo File variable etc.
β¨ Assets - Memory usage of the Gorelo Agent has been reduced
β¨ Tickets - Discarding time is now possible on tickets without a client
β¨ Tickets - All fields of the Time Spent popup are now saved as a draft when navigating away
β¨ Portal - Invoice section now only requires the βPortal - All Invoicesβ tag (and not Billing Contact designation)
β¨ Signup - Custom domain misconfiguration (partial setup) now shows a warning banner
π Assets - Fixed an issue where extracting process information during CPU check was resulting in high CPU usage
π Assets - Fixed an issue where generate CSV was not working
π Approve and Invoice - Fixed an issue where βAdd to invoiceβ was not functioning as intended
π Approve and Invoice - Fixed an issue where time entry dates were inconsistent
π Settings - Fixed an issue where assignees were visually missing when editing Groups
April 17th, 2025
New
Improved
π¦π¦π¦ Hereβs a sneak-peek of Gorelo Connectβ¦ our new remote access tool baked directly into Gorelo! More news to come :)
β¨ Approve and Invoice has been overhauled for simplicity and mass invoicing. You can now multi-select across clients, generate the individual invoices and send in one click
β¨ Automation - βBusiness Hoursβ is now available as a condition on Event & Time rules
β¨ Assets - Custom fields have been significantly enhanced! You can now blur the value, show the value on the asset list and index the value in search
β¨ Tickets - Asset dropdown now expands without requiring type-ahead