Changelog

✨ Settings - Email-to-alert has been improved! You can now specify severity, alert content has been cleaned up, and the alert name now works with the keyword filter

✨ Tickets - When merging, we now show tickets that have reached the merge limit and display a tooltip

✨ Assets - New macOS agent released to address memory consumption

✨ Automations - Microsoft Teams template is now available for ‘Call webhook’ action

✨ Assets - Column sort/order is now stored in the user profile for consistency across devices

🐛 Huntress - Fixed an issue where Huntress alerts were generating a blank snackbar notification

🦄 Webhooks can now be called via automation rules! Raw JSON is currently available, and we’ll soon be releasing Teams and Slack templates to make things easier

✨ Tickets - Handling for inbound emails with malformed To fields has been introduced

✨ Invoices - Failed invoice sync to Xero/QBO is now shown in the UI along with the error

🐛 Tickets - Fixed an issue where the ticket count was occasionally not accurately reflected

🐛 Tickets - Fixed an issue where Time Spent was greyed out after changing from Closed to Solved

🐛 Automation - Fixed an issue where time-based logic could fail under certain conditions when exceeding 24 hours

🐛 Portal - Fixed an issue where form responses were not appearing when submitted via the portal

✨ Assets - You can now switch between PowerShell and Command Prompt (CMD) via the CLI

✨ Scripts - Script variables can now be left blank and then populated by the user at runtime

✨ General - Granting temporary account access for enhanced support is now available via Settings → Support

🐛 Automation - Fixed an issue where the checklist dropdown was not functioning for Event & Time

🐛 Reports - Fixed an issue where recently removed tags were showing in the Ticket Summary

🐛 Tickets - Fixed an issue where AI tags were being suggested and not applied under certain conditions

🐛 Tickets - Fixed an issue where the Client Focus was not working as intended on the ticket list

🦄 Bring backups directly into Gorelo with our Slide integration. View the status of existing snapshots and even initiate a new snapshot from the Asset Detail page :)
https://help.gorelo.io/en/help/articles/7346439-slide

🦄 Client Portal now supports magic link for authentication via email

✨ Assets - Scripts can now be scheduled to run at startup and log on

✨Assets - Agent update to 4.76.0.0 which includes distribution via Cloudflare, new EV certificate, agent process checker and more

✨ Tickets - Trimmed comment text is now displayed on hover, recent activity, and notifications

✨ Mobile - 20+ changes, upgrades and bug fixes — too many to list here!

🐛 Tickets - Fixed an issue where private comment collapsed mode could break the post button

🐛 Contracts - Fixed an issue where it was possible to set an end date before the start date

Gorelo has officially launched! 🚀🚀🚀

Huge thanks to our early access gang — your bug hunts and killer ideas made Gorelo what it is today. Absolute legends!

As part of our launch, we’re introducing a yearly subscription at a pretty wild price — $99 /user/month, billed yearly :)

🦄 Insights for tickets! Open the Insights panel on the right side and you’ll see recent tickets by the same client and contact. We’ll soon show similar tickets and relevant documents surfaced by AI.

✨ Contracts - A heap of QoL improvements: Archive/Delete now available via the 3-dot menu, new labor type explanations, swapped sides for billing role and work type, coverage explanation has been added etc.

✨ Products & Bundles - Clone/Archive/Delete now available via the 3-dot menu

✨ Products & Bundles - Toast notifications now appear when syncing to a Bundle or Contract is required

✨ General - ‘Internal’ client indicator is now shown throughout for clarity

🐛 QuickBooks - Fixed an issue where invoices were not voiding in QuickBooks in certain circumstances

🐛 Xero - Fixed an issue where the COA code for labor was not flowing through to Xero

🦄 Gorelo Connect (our native remote access tool) is here! 🎉 Along with remote file explorer.
All new signups will have this by default… existing users can add the Gorelo Connect plugin to their policies: https://help.gorelo.io/en/help/articles/8651857-gorelo-connect-remote-control#wfiq7qsk1p6

🦄 AI Ticket Types! You can now enable Ticket Types, create your own and have AI automatically set this on inbound tickets: https://help.gorelo.io/articles/9768688-ticket-types

✨ Automation - Public Comment is now available as an action. Perfect to use with the Business Hours condition so you can let your clients know about after-hours support

✨ Signup - Discord and Onboarding links have been added to the wizard

🐛 General - Fixed an issue where the cursor would lose focus on certain fields

🐛 Settings - Fixed an issue where the group field on Sentiment Analysis would not appear on first use

We're less than a few weeks out from releasing the TWO highest voted feature requests -- Remote Access and File Explorer. We'll then start working on the next one (as is tradition)... make sure you vote as this can change what we build! :)

The ranking right now 👇
1. Remote Access ✅
2. File Explorer ✅
3. API
4. Chat
5. Password Management

https://feedback.gorelo.io/

And here a few things we released this week:

✨ Scripts - Minor changes to improve script compatibility such as minus/hyphen handling, variable of a Gorelo File variable etc.

✨ Assets - Memory usage of the Gorelo Agent has been reduced

✨ Tickets - Discarding time is now possible on tickets without a client

✨ Tickets - All fields of the Time Spent popup are now saved as a draft when navigating away

✨ Portal - Invoice section now only requires the ‘Portal - All Invoices‘ tag (and not Billing Contact designation)

✨ Signup - Custom domain misconfiguration (partial setup) now shows a warning banner

🐛 Assets - Fixed an issue where extracting process information during CPU check was resulting in high CPU usage

🐛 Assets - Fixed an issue where generate CSV was not working

🐛 Approve and Invoice - Fixed an issue where ‘Add to invoice’ was not functioning as intended

🐛 Approve and Invoice - Fixed an issue where time entry dates were inconsistent

🐛 Settings - Fixed an issue where assignees were visually missing when editing Groups

🦍🦍🦍 Here’s a sneak-peek of Gorelo Connect… our new remote access tool baked directly into Gorelo! More news to come :)

✨ Approve and Invoice has been overhauled for simplicity and mass invoicing. You can now multi-select across clients, generate the individual invoices and send in one click

✨ Automation - ‘Business Hours’ is now available as a condition on Event & Time rules

✨ Assets - Custom fields have been significantly enhanced! You can now blur the value, show the value on the asset list and index the value in search

✨ Tickets - Asset dropdown now expands without requiring type-ahead