Changelog

🦄 Ping check has been added for agent assets! Add an IP or hostname to ping and generate an alert when it’s no longer responsive.

✨ Settings - Each report is now available as a specific permission in roles. Time Spent has been moved to reports and you will need to assign this permission to restore access to users that previously had it.

✨ Assets - ‘Not installed’ is now displayed when an app is set to ‘Update only’ but not installed.

✨ Settings - Distance unit can now be changed to miles

🐛 Assets - Fixed an issue where the connectivity check was occasionally unable to be added to a policy

🐛 Dashboard - Fixed an issue where partial hours were not showing in the Time Spent widget

🐛 Automation - Fixed an issue where created/unread triggers were not activating on Scheduled Tickets

🦄 Spam email is now intercepted and displayed in a dedicated area for you to Create a ticket or Delete. Currently, our filtering thresholds are extremely conservative to minimize false positives. Protection levels will increase with additional email volume and as patterns emerge.

✨ Assets - Antivirus Check now alerts based on hours for simplicity

✨ Assets - Agent start-up calls have been reduced to improve response time

✨ Tickets - Email reply threads are now constructed with the signature-free version of the public comment

✨ Tickets - ‘reply above this text’ in email reply threads has been reduced in size and changed to white

✨ Invoices - Dynamic quantity contacts/assets are now in alphabetical order on the Invoice PDF

🐛 Tickets - Fixed an issue where AI was occasionally trimming the content of tables

We’ve had a massive 2024 here at Gorelo with over 300 features, enhancements and bug fixes released along the way 🎉! Our goal this year was to finalize the basic functionality and get the platform to a point where new users could sign-up for a trial. Our recent sign-up page, onboarding wizard and help center allowed us to achieve exactly that! 😁

We have some pretty audacious goals for 2025 — projects, quoting, API, further automation/AI, SLAs, more integrations and so much more!

We’ll also be building out the community side with an official Discord server, regular AMA sessions with Mikel/Huzaif and native way to share scripts/automations/forms/checklists with other Gorelo users!

And a big thank you to our Early Access subscribers for all the awesome feedback 😊

A few releases to finish out the year:

• 🦄 Disk info is now synced and cached every 24 hours — including BitLocker recovery keys

• ✨ Settings - Organization logo requirements have been changed to allow for smaller images

• ✨ Settings - ‘Alias’ on groups has been updated for clarity to ‘Alias for @mention’

• ✨ General - Date picker has been enhanced throughout the platform

• 🐛 Search - Fixed an issue where ‘See more’ was not working outside the Quick tab

• 🐛 Tickets - Fixed an issue where ‘Split into new ticket’ was not working as intended

And a quick recap of some exciting features from 2024 — if you missed them 😋

• 🦄 Invoices - You can now add a Pay Now button to your Invoice PDF Template. This button can link to your native Xero/QuickBooks invoice or to a custom URL such as Benji Pays!

• 🦄 Embedding! Assets, Contacts and Docs can now be embedded into private comments by typing ‘//’. We’ll bring this same functionality to checklists, banners and more in the near future.

• 🦄 Automation engine has been released! Triggers, conditions and actions.

• 🎉 Front-end Restructure has been released! While things might look much the same, there are significant performance and scalability improvements behind the scenes and many quality of life enhancements.

• 🦄 App Catalog allows you to easily select from a list of common apps — Adobe, Chrome, Office and more. ‘Update Only’ option is also available and will keep the app updated if it’s already installed.

• 🦄 Scheduled Tickets! Navigate to Settings → Automation → Scheduled Tickets.

• 🦄 Assets - You can now install a generic agent and then move the asset to the appropriate Client.

• 🦄 Assets - Automatic asset adoption is now possible via WAN IP! Toggle this on via each Uptime check or reach out to us and we’ll do it in bulk :)

• 🦄 Contracts - It’s now possible to configure mapping rules and view pending Dynamic Quantities! This allows you to automatically suggest a product/bundle when a dynamic quantity is detected for a client. Asset Tags, Contact Tags (M365/CIPP) and Pax8 Subscriptions are supported. This can automate your contract quantity changes, expose missed billing, and reduce new client (and MSP) onboarding significantly!

• 🦄 Contracts - Invoice previews are now available! Click the preview button and download the PDF

• 🦄 Contracts - M365 Security Groups can now be used as Dynamic Quantities to automate your billing!

• 🦄 Assets - MacOS agent is now available in alpha! Basic system info, Bash CLI and ScreenConnect discovery.

• 🦄 Tickets - Global Views are now available! Admins can convert personal Views into Global views for everyone to use.

• 🦄 Clients - Domain info can now be populated automatically when adding or editing a domain (Expiry, Registrant, Registrar etc.)

• 🦄 Tickets - Ticket Timer is now available! Navigate to your Profile (top-right) -> Settings and configure auto-start etc.

• 🦄 Tickets - Email signatures are now removed from inbound public comments to keep things clean and improve Search!

• 🦄 Assets - Custom Assets can now be created! Great for devices where you can’t install an agent — switches, hypervisors etc.

Have an awesome break and see you in 2025 🎉🎉🎉

Cheers from Mikel and the Gorelo team!

• 🦄 Business Hours are now available to configure via Settings at the organization level. This is used to determine first response time, default off hours, and will soon be available as a condition in Automations.

• ✨ Tickets - Toggle to send ‘Ticket Created’ email is now available on the New Ticket page

• ✨ Settings - Toggle to prepend ticket numbers to all outbound email is now available via the Email Configuration page

• ✨ Dashboard - Load performance has been significantly improved

• ✨ Approve & Invoice - Written off time and products are now visible in the Complete tab

• ✨ Billing - Time Spent has been overhauled in preparation for a move to the reports section

• 🐛 Billing - Fixed an issue where ticket titles in the Time Spent report were not reflecting the latest change

• 🐛 Tickets - Fixed and issue where ‘Split Ticket’ was not functioning as intended

• 🦄 Dashboard has been overhauled — improved widgets, better explanations and more! Let us know what widgets you’d like to see in the future :)

• ✨ Automation - More actions have been added for Event and Time — assist/watch, checklist, priority etc.

• ✨ Xero - Product, Bundle and Time Entry names are now synced to the description field on Xero invoices

• ✨ Assets - Optimized StartAgent retry process and split functions for reliability

• 🐛 Search - Fixed an issue where navigating to a document via search was occasionally not working

• 🐛 Contacts - Fixed an issue where the mobile number would not validate when synced via M365 (CIPP)

• 🐛 Assets - Fixed an issue where a view with 'Updates available' was showing the wrong information

• 🐛 General - Fixed an issue where only a single decimal place was shown in certain areas

• 🐛 Tickets - Fixed an issue where embedding via // would result in bold text for the rest of the comment

• 🐛 Shortcuts - Fixed an issue where certain ticket shortcuts could not be deleted

• 🦄 Invoices - You can now add a Pay Now button to your Invoice PDF Template. This button can link to your native Xero/QuickBooks invoice or to a custom URL such as Benji Pays!

• ✨ Assets - ‘Distribute’ button is now shown in orange on the Asset Detail page when policy has not been distributed

• ✨ Assets - 'Awaiting Distribution' chip is now shown on each check/plugin/script that is awaiting distribution at the local and global policy level

• ✨ Assets - Refresh button has been added to the scripts list in the Asset timeline

• ✨ General - Date/Time format has been overhauled across the application to better detect via the browser and display as intended

• ✨ QuickBooks - Product/Bundle updates in Gorelo are now synced immediately to QuickBooks

• 🐛 Time Spent - Fixed an issue where the local time zone was not being used

• 🐛 Tickets - Fixed an issue where certain attachments/links were not opening

• 🐛 Tickets - Fixed an issue where the time field on calendar entries was not working as expected

• 🐛 Tickets - Fixed an issue where bounced email addresses were cached even after updating the email address

• 🐛 Settings - Fixed an issue where the Organization Logo was not appearing on certain email templates
  

• 🦄 Embedding! Assets, Contacts and Docs can now be embedded into private comments by typing ‘//’. We’ll bring this same functionality to checklists, banners and more in the near future.

• ✨ Clients - ‘External Client’ now displays Xero/QBO based on the integration for clarity

• ✨ Settings - Canadian dollars have been added (CAD)

• ✨ Dynamic Quantities - 'Contact Tags' have been renamed to 'Microsoft 365 (CIPP)' to better reflect their functionality

• 🐛 Invoices - Fixed an issue where the invoice would remain in Approved after a full payment was made manually

• 🐛 Tickets - Fixed an issue where occasionally the previous ticket's description was showing for new tickets

• 🐛 Assets - Fixed an issue where script history was not displaying on certain assets

• 🐛 Assets - App Management - State Override issue in App Catalogue

• 🐛 Assets - Fixed an issue with column sorting on the asset list

• 🐛 Assets - Fixed an issue where CLI would mishandle change directory (cd) commands

• 🐛 Clients - Fixed an issue with long custom fields overrunning the timeline horizontally

• 🐛 Contracts - Fixed an issue where Contract preview would show the wrong period due to time zone discrepancies

• 🦄 Automation engine has been released in alpha! A few basic triggers, conditions and actions are available for testing with heaps more to come. Please let us know of anything and everything you’d like to see added :)

• ✨ Assets - Script run history now shows the current and previous month

• ✨ Assets - Entra ID email address is now shown as the ‘Last Logged in User’ on the Asset List and RMM dropdown on tickets.

• ✨ Tickets - Recent activity is now generated when an approver responds

• ✨ Tickets - Ticket state is now changed from read to unread when an approver responds

• ✨ Tickets - Horizontal scrollbars have been improved (used when absolutely required)

• ✨ Uptime - Description field is no longer mandatory

• ✨ General - Redesigned Login, MFA and Password Reset

• 🐛 Calendar & To Do - Fixed an issue where full day schedules were not working as intended when editing

• 🐛 Forms - Fixed an issue where tags were disappearing on navigation and refresh

• 🐛 M365 CIPP - Fixed an issue where ticket auto responses would use stale data