Changelog

🦍🦍🦍 Here’s a sneak-peek of Gorelo Connect… our new remote access tool baked directly into Gorelo! More news to come :)

✨ Approve and Invoice has been overhauled for simplicity and mass invoicing. You can now multi-select across clients, generate the individual invoices and send in one click

✨ Automation - ‘Business Hours’ is now available as a condition on Event & Time rules

✨ Assets - Custom fields have been significantly enhanced! You can now blur the value, show the value on the asset list and index the value in search

✨ Tickets - Asset dropdown now expands without requiring type-ahead

🦄 Sentiment Analysis is here! We'll automatically score all inbound comments and notify your chosen groups when deemed negative based on the range you've configured. This helps you catch potentially unhappy clients before issues escalate, letting you prioritize tickets that need immediate attention. Configure your sensitivity thresholds and notification preferences in Settings > AI > Sentiment Analysis
https://help.gorelo.io/en/help/articles/8257649-sentiment-analysis

✨ Assets - Disk usage check has been overhauled. Monitor based on percentage or gigabytes free, exclude drives under a certain size, exclude specific drive letters and more

✨ Contracts - Block hour templates and initial balances now support decimal places

✨ Portal - Column sorting is now available on the Asset Summary report

🐛 Scripts - Fixed an issue where moving certain scripts would visually jumble the order

🐛 Tickets - Fixed an issue where inserted checklist items would appear out of order

🐛 Uptime - Fixed an issue where the Sydney node was not accepting new monitors

🐛 Invoices - Fixed an issue where ‘&’ was showing as ‘&amp’ on the invoice PDF

🦄 AI Ticket Tags is here! Add your own Ticket tags with a detailed description and Gorelo will automatically suggest or apply them. https://help.gorelo.io/articles/2837296-auto-ticket-tags

✨ Settings - {{contact.firstName}} variable has been added to Invoice Email Templates

✨ Tickets - no-reply@notifications.ui.com is now excluded from loop detection

✨ Scripts - Files are now hosted in Cloudflare R2 for better availability and bandwidth

🐛 Forms - Fixed an issue where ‘Save as draft’ would create a ticket under specific circumstances

🦄 AI Ticket Summary is here! Click the little summary icon up the top-right of the ticket (below the status) to generate a summary. It will use the timeline as context and summarize key actions/events.

✨ Clients - Asset count is now shown on the Client List

✨ Reports - Sorting is now available on the Asset Summary when a specific client is selected

✨ General - Email address is now displayed when logging in (to avoid mismatch issues)

✨ Tickets - Inbound emails now support inline base64 images

🐛 Tickets - Fixed an issue where inline images would appear as link when attaching the Public thread to a Third Party Conversation

🐛 Invoices - Fixed an issue where occasionally the PDF would not download

🦄 AI Prompt Management is here! Head over to Settings → AI → Prompt Management and set up your own custom prompts (Generate Reply or Rephrase). You'll have full control over tone and style while still letting AI do the heavy lifting. https://help.gorelo.io/en/help/articles/8422508-prompt-management

🦄 Advanced Tax for US organizations! Navigate to Settings → Billing → Invoice Settings and toggle on Advanced Tax. This enables more detailed tax settings, including client-level, labor-level and 'Tax Exempt' override.

✨ Tickets - The original sender and assignees on the ticket are now notified when an outbound email doesn't send (Public, Third Party and Approval comments)

✨ General - Open tabs now persist through a refresh

✨ Assets - Column selection, column order and sort order is now retained when navigating to/from the list

✨ Clients - Responsive width has been improved on the client list

✨ Settings - Integration page has been overhauled for clarity

🐛 Assets - Fixed an issue where previously selected assets were persisting after changing views

🐛 Assets - Fixed an issue where Windows Defender was not being detected on Server 2025

🦄 Asset Summary report is now available via the Client Portal! Apply the ‘Portal - All Assets’ tag to any contacts that need access to this report. Minor enhancements to all reports such as column customization, skeleton loaders etc.

✨ Settings - Default roles can now be deleted (Technician and Accountant)

✨ Settings - {{invoice.dueDate}} is now available for Invoice Email Templates

✨ Assets - A helpful message now appears if ‘Pinned scripts’ are empty

✨ Documents - Custom Assets are now available in the asset picker

✨ Automation - Annual option for Scheduled Tickets is now available

🐛 Tickets - Fixed an issue where global views were not functioning for certain organizations

🐛 Scripts - Fixed an issue where a single backspace was working as a double backspace

🐛 Scripts - Fixed an issue where the cursor would lose focus

🦄 General - Over the last few months we've been warming up our dedicated IP for outbound email. It's now live and all outbound email will be sent from 198.244.59.82

✨ Assets - Terminate button has been added to the CLI window to forcefully stop a running script

✨ Tickets - You can now @mention yourself via '@me'. This can be used in Ticket Shortcuts or directly on a ticket for a quick reminder

✨ Tickets - Multiple users can now be added to the same schedule on a ticket (multi-select users)

✨ Settings - Users can now be removed from the Everyone group (via the add/edit User popup)

✨ Documents - Structured Docs adhere to line spacing, breadcrumbs have been added, Asset picker now shows status/user/description etc.

🐛 Tickets - Fixed an issue where emails from known contacts/domains with a certain structure were being caught in Spam

🦄 Scripts - You can now customize which scripts appear on the Asset Detail page by 'pinning' them via the 3-dot menu in the script editor. Roles without access to the script editor will only see and be able to use the pinned scripts.

✨ Alerts - 'Ignore' has been renamed to 'Dismiss' for clarity. Functionality remains the same, dismissing an alert will clear just that particular occurrence of the alert (and stack). It will not stop the alert from generating again.

✨ Assets - Asset Merge now allows for type-ahead search

✨ Assets - Merging assets now brings across the timeline

✨ Invoices - The title of the invoice PDF (Tax Invoice) can now be customized via Invoice Templates

✨ Reports - OS Name is now available in the Asset Summary

🐛 General - Fixed an issue where previewing a PDF would cut off at the bottom

🐛 Invoices - Fixed an issue where the logo was not aligned correctly to the right