Changelog

🦄 Tickets - Time entries are now more intuitive: Work Type and auto-covered contracts are clearly displayed, AM/PM is dynamically chosen based on context, entries can now cross midnight, and values auto-calculate across all three fields

✨ Assets - The Antivirus tab is now populated for Server operating systems

✨ Assets - The Gorelo Connect consent popup now takes focus priority, ensuring it appears on top of other windows for easier user interaction

✨ Assets - The Pinned Shortcut area has been expanded to allow for better accessibility

✨ Documents - Code Blocks now feature a visual indicator before typing begins

✨ Pax8 - The Reintegration banner has been redesigned for improved clarity and messaging

🐛 Assets - Fixed an issue where deleted Slide agents would still appear as mapped within the interface

🐛 Reports - Fixed an issue where the Kill Rate calculation was inconsistent with the dashboard data

🐛 Invoices - Fixed an issue where the "Pay Now" button was not generated if a billing contact was missing

🦄 General - Full PWA support is now live, enabling native system-level notifications and badges — make sure you install the PWA, pin it to your taskbar, and enable browser notifications!

✨ API - POST and PATCH endpoints are now available for Clients

✨ API - POST and PATCH endpoints are now available for Contacts

🐛 Assets - Fixed an issue where filtering would not work correctly when using a View

🐛 Assets - Fixed visual issues with text and icons in the Script Find/Replace tool

🐛 Passwords - Fixed an issue where the wrong OTP was copied when multiple password tabs were open

🐛 Tickets - Fixed an issue where ticket cards were not highlighting correctly on hover

🦄 Invoice reminders! You can now send reminders about your overdue invoices and configure custom templates for this

✨ Scripts - Newly uploaded Gorelo Files are now used by existing policy scripts

✨ Assets - Gorelo Connect and Chat package size has been reduced

🐛 Tickets - Fixed an issue where the initial comment was not visible when choosing email as a source

🐛 Tickets - Fixed an issue where the Billing Role and Work Type fields were not populating after deleting the defaults

🐛 Tickets - Fixed an issue where adding a tag during ticket creation would fail to apply on the resulting ticket

🐛 Reports - Fixed an issue where the Time Spent report was missing columns on export

🐛 Reports - Fixed an issue where the Contract Profitability report was showing incorrect costs after adding items to an existing invoice

And a sneak peek at the upcoming Projects feature 🤫🤫🤫

🦄 Tickets - Private comments can now be edited/deleted by the author or changed to Public/TPC/Approval

✨ Settings - Manual tax rates now support up to 3 decimal places

✨ Assets - AV Status on servers now supports Bitdefender, Carbon Black, Crowdstrike, Cylance, ESET, Huntress, MalwareBytes, SentinelOne and Sophos

🐛 Tickets - Fixed an issue where the organization owner was not receiving certain notifications

🐛 Reports - Fixed an issue where the Time Spent report export was not following the column selection

✨ Huntress - Organizations can now be automatically created when deploying the agent to a new client in Gorelo (toggled off by default)

✨ Contracts - Dynamic Quantities for CIPP/M365 now supports multi-select to aggregate unique contacts

✨ Invoices - Prorated items now follow the regional date format

✨ Uptime - Table filter has been added and header is now retained on scroll

🐛 Assets - Fixed an issue where ‘Out of Date’ was missing from the App Status filter

🐛 Invoices - Fixed an issue where combined tax was rounding incorrectly

2025 was huge for Gorelo with 43 releases and 374 updates shipped along the way: 39 🦄 features, 221 ✨ enhancements, and 114 🐛 bug fixes.

This year was all about getting the fundamentals solid… and actually launching the thing 🚀

Gorelo officially launched on May 15, and over the months that followed we rolled out major foundations — Gorelo Connect, end-user chat, and SOC 2 to name just a few.

We’ve got big plans for 2026! Projects is in the final stretch, Proposals is right behind it, and we’re also bringing Australian infrastructure and AUD billing. A full UI/UX redesign is on the cards too… and yep, Light Mode will finally be happening!

A few sneaky releases to close out the year 🧁

🦄 Quick Connect is now available in alpha — generate a short URL for a one-off remote session. Access it via Asset List → bottom of Views → Quick Connect. (Windows-only for now, more to come)

✨ Assets - Agents are now quicker to report online after boot

✨ Assets - Tray App mailto: link now supports additional parameters

✨ Tickets - Keyboard shortcut ‘N’ has been introduced and focuses the private comment field

✨ Xero - Draft invoices can now be synced (toggled off by default)

🐛 Automation - Fixed an issue where @ticket notifications were not sent to organization owners

Quick recap of some exciting stuff from 2025 (if you missed it)

🦄 Gorelo Connect launched — native remote control + remote file explorer

🦄 Gorelo Connect for macOS released + technician-side support landed later

🦄 SOC 2 Type I completed 🔒

🦄 Apps Layout — aggregate every app + version across all assets, drill into devices, take action

🦄 Patches Layout — same idea, but for patches (visibility + drill-down workflows)

🦄 Maintenance Mode for Assets (pause checks/plugins/scripts + silence alerts)

🦄 Maintenance Mode for Uptime

🦄 Expiration Rules — alerts for domains/contracts/warranties nearing expiry

🦄 1Password integration — work with passwords alongside tickets/assets/docs while keeping 1Password storage + autofill

🦄 Slide integration — bring backup visibility into Gorelo and even kick off snapshots from the Asset page

🦄 Public doc links — share docs publicly (no auth), using your portal URL + branding

🦄 Related Items — relate Contacts/Documents/Assets together + attachments

🦄 Embedding — type ‘//’ to embed tickets/assets/clients/contacts/docs/passwords across the platform for easy context

🦄 AI (without the gimmicks):

• Prompt Management (control tone/style)

• AI Ticket Summary

• AI Ticket Tags + AI Ticket Types

• Sentiment Analysis (catch unhappy clients early)

🦄 Automation upgrades

• Webhooks from automation rules (+ Teams templates)

• Alerts as automation triggers

• More triggers/conditions/actions across the board

And of course… a mountain of improvements to tickets, billing, portal, scripts, uptime stability, mobile, and all the tiny paper cuts that add up over a year.

Big thanks to everyone who’s been along for the ride this year — appreciate all the feedback and support :)

Have an awesome break and see you in 2026 🎉🎉🎉

Cheers,
Mikel and the Gorelo team

✨ Integrations - Pax8 billing term and commitment term are now shown on each subscription

✨ General - Entra SSO now automatically re-authenticates after a session timeout

✨ General - Embedding is now supported for Assets, Clients, and Contacts

✨ General - Clients can now be embedded via //

✨ General - Banners can now be edited

✨ Tickets - Adding products is now supported as an action in Ticket Shortcuts

✨ Clients - Invoice count via Quick Links is now based on total invoices

✨ Invoices - Date format is now based on the organization’s country

✨ Invoices - Tax rates now support up to 3 decimal places

🐛 Assets - Fixed an issue where -Description was not working via GoreloAction when generating alerts

🐛 Assets - Fixed an issue where location filtering on the asset list was not including custom assets

🐛 Assets - Fixed an issue where editing a custom asset would reset the location field

🦄 Primary contacts can now be assigned to assets! This will automatically create a two-way relationship, and these assets will appear first in the list when adding them to tickets. More to come!

✨ Portal - Remaining Block and Limited hours can now be shown on the Invoice list

✨ General - Redis (app cache) has been upgraded to improve availability and performance

✨ Mobile - Alerts generated via the API are now fully supported

🐛 Mobile - Fixed multiple issues across views, calendar, and time entries

🐛 Docs - Fixed an issue where the table configuration menu was overlapping other elements

🐛 Assets - Fixed an issue where consent for remote control could fail when navigating away from the asset