Follow new updates and improvements to Gorelo.
April 26th 2024
🦄 Assets - Disk UI has been overhauled to show more information: Physical disk, SMART status, BitLocker status/keys and more!
✨ Integrations - External tax values and handling have been implemented for Xero
✨ Settings - Categories and Subcategories can now be deleted
✨ Invoices - Multi-select for invoice delete and Xero/QBO sync is now available
🐛 Invoices - Fixed an issue where cloned product were occasionally showing the old name and details
🐛 Contracts - Fixed an issue where the Contact Tags count was not updating as often as intended
🐛 Search - Fixed an issue where the previous search term would lose highlight when opening search again
April 17th 2024
New
Improved
Fixed
🦄 Tickets - Email signatures are now removed from inbound public comments to keep things clean (for MSPs that have opted in)
✨ General - Feedback popup can now be accessed via Alt + U
✨ Tickets - Form responses can now be split into a new ticket
✨ Tickets - An indicator is now shown on comments and form responses that have been split into a new ticket
✨ Settings - Invoice templates can now be deleted
✨ Bundles - Cost is now shown in the list
✨ Products - Cost is now shown in the list
✨ Invoices - Distributed tax amounts are now shown on the invoice and PDF
✨ Contracts - Invoice generation window now shows when paid and blocks regenerating
🐛 Alerts - Fixed an issue where creating a ticket via an alert would fail to attach the asset/uptime
🐛 Invoices - Fixed an issue where products that were part of a bundle would be repeated on the invoice
April 3rd 2024
New
Improved
Fixed
🦄 Billing - To better support our accounting integrations and US customers we now sync the tax rates from Xero/QBO into Gorelo. Tax rates can be set on the product/bundle, contract and invoice.
✨ Alerts - Creating a ticket via Alerts now navigates you to the ticket
✨ General - Enter key can now be used on dropdown/list items
✨ General - Performance improvements for the technician API
🐛 Tickets - Multi-select delete icon has been moved to far-right position
March 28th 2024
Improved
Fixed
✨ Tickets - Empty third-party conversations can now be deleted
✨ Tickets - Comment post popup has been simplified
✨ Contacts - Banners can now be added to contacts
✨ Contacts - Editing a contact from a ticket now navigates you to a new tab
✨ Alerts - Number badge that represents critical alerts is now persistent and synced across all users
✨ Alerts - Number stack is now generated via the API
✨ General - Email logs are now generated for Cc recipients
✨ General - Performance improvements for the technician API
✨ Search - All tickets can now be shown in chronological order (no keyword required)
🐛 Documents - Fixed an issue with scroll state management in the document preview
March 25th 2024
New
Improved
Fixed
🦄 Tickets - PDF and common image attachments can now be viewed in a popup
✨ Tickets - Read/Unread toggle has been added to multi-select options
✨ Tickets - Public comment editor can now easily be accessed in 1-click
✨ Tickets - Contact pill in the comment editor now shows the contact card popup when clicked
✨ Alerts - Multi-selecting alerts from the same client now allows creating a ticket
✨ Alerts - Memory alerts now show the top 10 processes
✨ Alerts - CPU alerts now show the top 10 processes
✨ Assets - Policy scripts can now be run on demand (like checks)
✨ Assets - API endpoints have been segregated to fill alerts on login tick and alert popup
✨ Policies - 'Must not match any of these tags' is now available
✨ Uptime - List navigation and view performance improvements
✨ Documents - List navigation and view performance improvements
✨ Integrations - Client mapping is now in alphabetical order with archived clients excluded
🐛 Tickets - Fixed an issue where the client focus was not applying properly
🐛 Tickets - Fixed an issue where a ticket occasionally could not be scheduled
🐛 Tickets - Fixed an issue where unsaved views we not refreshing live
🐛 Clients- Fixed an issue where Address Line 2 was not auto-populating
March 13th 2024
Improved
Fixed
✨ Alerts - List navigation and view performance improvements
✨ Assets - List navigation and view performance improvements
✨ Tickets - Reply-To headers are now honoured on new inbound tickets
🐛 Contracts - Fixed an issue where expired contracts could still generate an invoice
🐛 Tickets - Fixed an issue where the final action of a shortcut would not trigger
🐛 Tickets - Fixed an issue where multi-selecting tickets for deletion could fail
🐛 Products - Fixed an issue where importing could fail without a reason
🐛 Assets - Fixed an issue where the list would not sort as expected
🐛 Alerts - Fixed an issue where the action icons were not appearing on certain assets
🐛 Invoices - Fixed an issue where Time Spent was not reflected properly when updated from the invoice
🐛 Tickets - Fixed an issue where emojis would appear in code snippets
🐛 Invoices - Fixed an issue where client specific products could not be edited
February 27th 2024
Improved
Fixed
✨ Tickets - List navigation and view performance improvements
🐛 Tickets - Fixed an issue where email forwarded from another Gorelo tenant would not generate a ticket
🐛 Clients - Fixed an issue where the Ticket filter would not apply properly
🐛 Bundles - Fixed an issue where bundles could not be synced to contracts
🐛 Tickets - Fixed an issue where overriding billing settings would not apply to the contract
January 31st 2024
New
Improved
Fixed
🦄 Assets - An early version of Custom Assets is now available!
🦄 Assets - Status and history of checks are now available offline
✨ Assets - Serial numbers are now indexed in search
✨ Assets - 'Auto download and schedule the install' option has been added for patching
🐛 Assets- Fixed an issue where the list filter was only working on the current page
🐛 Contracts - Fixed an issue where dynamic quantities were not applying as expected
January 16th 2024
Improved
Fixed
✨ Alerts - Added a new 'keyword' field for view filtering
✨ Alerts - Event log 'fail when doesn't contain' now shows number of successful events found
✨ Assets - Agents upgraded to .NET 8
✨ Assets - Install script now checks for administrative permission
✨ Scripts - Implemented a 'run once' option
✨ Scripts - File checksum is now compared before downloading
✨ Contracts - Invoice configuration has been simplified
🐛 Tickets - Fixed an issue where Cc's were not being added to the ticket
🐛 Tickets - Fixed an issue where Time Entries weren't displaying correctly in the timeline
December 12th 2023
Improved
Fixed
✨ Assets - Alert suppression of 4 hours is now on by default
✨ Docs - Editing a document now opens in a new tab
✨ Invoices - Attachment UI has been improved
✨ Assets - Agent update size has been reduced
🐛 Settings - Fixed an issue where users without the Alerts role were receiving API errors
🐛 Assets - Fixed an issue where moving an asset to a new client would display incorrectly
🐛 Uptime - Fixed an issue where ledger design resulted in offline connections in the UI