All Windows updates should be shown in timeline

Planned

Windows updates in asset timeline

hidden

There's sometimes a need to run scripts on a monthly cadence. Supported scenarios should be:

- specific numbered day of the month E.g 15th of each month

- specific named day of the month E.g 2nd Tuesday of each month

- last day of the month E.g the last day in April would be the 30th

Monthly option for scripts

A report that covers the asset hostname and logged on user, basic hardware details, firewall/AV/app/OS status and warranty expiration.

Reports - Asset Summary

An Ingram Micro Cloud Marketplace integration that would allow;

- Ingram customers to Gorelo client mapping (and creation)

- Ingram licenses available via dynamic quantities in Contracts

🦄 Integrations - Ingram Micro Cloud Marketplace

There should be a 'related' section on each asset/doc/contact/uptime that lets you link to other assets/docs/contacts/uptime etc.

This could be used to relate virtual machines (agent assets) with hypervisors (custom assets)... or important documents with related contacts/assets etc.

🦄 Link related items to each other (assets, docs, contacts, uptime etc.)

A report that covers revenue, hours, time cost, product cost, profit, margin and EHR (effective hourly rate).

View by this month, last month, this quarter, last quarter, this year, last year and compare to previous period.

Reports - Contract Profitability

A report that covers tickets with their response time and time spent. Number of tickets created/closed/re-opened, kill rate and the average first response time.

View by this month, last month, this quarter, last quarter, this year, last year and compare to previous period.

Reports - Ticket Summary

<p>Static IPs for uptime monitoring so we can whitelist them in our firewall for security</p>

Static IP for Uptime

Event and time-based triggers to then carry out a set of automated actions  E.g Remind an assignee about a ticket that's been On Hold for too long, automatically generate a ticket on the 1st of the month etc.

In Progress

🦄 Automation Engine!

🔐 Security - SOC 2

The AV check should only pass when a specific AV is present.

✨ Policies - Check for specific AV

Show specific AV issue on alert  E.g AV out of date, AV disabled

✨ Additional alert information for AV check

Any chance of having the Apps list for assets cached so that we can see what is/was installed on a device when it's offline?

If a machine dies or is disconnected for an extended period while we prepare a new one, we have no reference to check what extra bits of software might have been installed.

Asset Apps - Cache to view Offline

I'm surprised this hasn't been requested before. Full API access.

Open

Being able to select documents to extract like logs, or be able to change registry items to repair windows.

File Explorer/ Registry Editor

Allow msps to initiate a chat session with clients without connecting via remote control. This will enable to the employee to reduce call times, log and save conversations and chat with the clients without interrupting their work. Since all msps work differently, an option to initiate the chat solely from the portal side would be great as well as the ability to turn off said setting and allow bi-directional chat initiation. Lastly, the option to tie the chat conversation to a ticket would be a great addition.

Chat (Portal to machine)

S1 integration to map clients, install agents and monitor them.

🦄 Integrations - SentinelOne

Pair Pax8 catalog items with products/bundles to keep the price and/or cost automatically synced.

Sync from Pax8 catalog to products/bundles

Our own password management tool powered by Bitwarden;

- Gorelo tenant mapped to Bitwarden organization

- Gorelo group (and membership) mapped to Bitwarden groups

- Gorelo clients mapped to Bitwarden collections

- Gorelo passwords stored as Bitwarden items

🦄 Password management!

Automatically capture bitlocker keys into custom fields. I've seen scripts that do this in other PSA tools; even if it involves some customisation from our end such as specifying the drive letters required.

Bitlocker Keys - Capture and Store

Huntress orgs can be automatically created when installing the agent.

There should be an option in the Huntress integration settings to just install the agent with the Client Name as the org key -- and then automatically map this afterwards.

Huntress - Auto-create Huntress orgs and map

Add custom ticket statuses or change existing ones.

🦄 Custom ticket statuses

It would be nice to get a ticket or notification if Gorelo is uninstalled on device.