Would it be possible to have it set up, that when a ticket for a particular client is created (by them or us), a designated contact gets a ticket created email in every instance?
Outside of the general manual adding of contacts to tickets, we have some clients that get overlooked (user error mainly) but if every ticket auto-added the contact this would solve the issue.
Let me know if this isnt clear, im aware it is a bit of a hash in the explanation
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