Canned Responses / Email Templates

Please add a canned response (email template) feature for tickets, allowing support teams to create and reuse standard responses. Templates should support text, attachments, and hyperlinks, enabling user guides, instructions, forms, policies, knowledge base articles, and documents requiring completion or signature to be included as part of the response. This would improve consistency, reduce response times, and ensure customers receive the correct information and supporting documentation without staff having to recreate the same responses repeatedly.