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CRM - Broadcast Message

Feature Request
This is similar to the existing "Assets - Broadcast Message" feature request, but this is specific to email or maybe eventually tray communications. Having the ability to send out notifications/alerts to clients at a global/client/location level would go a long way in staving off loads of duplicate tickets in the event of a service outage and change management. Additional templates could be built for specific circumstances as well.
Status: Open3 comments

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Comments3

  • Copper Pickle

    This would be an awesome feature

  • Copper Corn

    this would be great - especially for those occasions where a major outage affects email or suchlike

  • Ivory Control

    Further to this, a way to send the email/broadcast to selected groups of Clients. Ultimately, this might be Tags that can be assigned to Clients (instead of just Contacts), but could also be based on a Custom field. E.g. We have a Custom Client Field called ‘Industry Segment’ with options such as Medical, Legal, Financial, Retail, etc. although there’s no way to use this data as yet.