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Follow up reminder

Feature Request

Sometimes, we know that we need to follow up a ticket on a certain date. Like a to-do list.
It would be good to be able to have a follow up date field. And when that date is reached, the ticket somehow makes itself persistently known. Either a different colour border in the list, a banner or something that will make it clear that it needs attending to.
When we have a long list of tickets (and we do), it’s easy to miss out on a follow up if it’s just mentioned in the ticket comments.

5 comments

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Comments5

  • Copper Corn

    being able to integrate this into gorelo would take out the option of so much human error :)

  • Blush Bat

    Yes please can we have this. A pop up reminder when a ticket is due would be really helpful.

  • Olive Photon

    Even something as simple as a notification would be helpful

  • Tan Milkshake

    It would be great if you could have an identifier for this so that you could create an ‘Actions for today’ view within the tickets tab to see what needs doing each day.

  • Copper Supernova

    This would be useful for those longer duration tickets, and especially for projects.

    Maybe when you place a ticket on hold, there is an option to select ‘on hold until date’ you set the date/time and when reached the ticket goes back to being open again.