One-Off Ticket Scheduling

Current Situation:

Currently, the system supports automation for scheduling recurring tickets. For non-recurring tickets created by techs, the existing process requires placing tickets 'On Hold' and adding reminders manually to calendars, leading to clutter and management difficulties.

Problem:

• Excessive 'On Hold' tickets.

• Calendar clutter.

• Difficulties sorting and managing tickets effectively.

Requested Solution:

Implement functionality to allow scheduling of one-off tickets directly within the ticketing system.

This feature should:

• Allow setting a specific future date for individual tickets.

• Automatically populate the tickets on the scheduled date.

Benefits:

• Reduction in ticket clutter and improved visibility.

• Enhanced operational efficiency and organization.

• Improved management and prioritization capabilities.

*Special thanks to ChatGPT