Current Situation:
Currently, the system supports automation for scheduling recurring tickets. For non-recurring tickets created by techs, the existing process requires placing tickets 'On Hold' and adding reminders manually to calendars, leading to clutter and management difficulties.
Problem:
Excessive 'On Hold' tickets.
Calendar clutter.
Difficulties sorting and managing tickets effectively.
Requested Solution:
Implement functionality to allow scheduling of one-off tickets directly within the ticketing system.
This feature should:
Allow setting a specific future date for individual tickets.
Automatically populate the tickets on the scheduled date.
Benefits:
Reduction in ticket clutter and improved visibility.
Enhanced operational efficiency and organization.
Improved management and prioritization capabilities.
*Special thanks to ChatGPT