Per-Ticket Time Aggregation with Billing Increments

Settings Needed (at Contract Level):

• ☑️ Billing Increment (15min, 30min, 1hr, etc.)

• ☑️ Minimum Charge (e.g., 1-hour minimum)

• ☑️ Aggregation Method:

  • Per Entry (current behavior)

  • Per Ticket (what we need)

  • Per Day (nice to have for future)

How It Should Calculate:

1. Sum ALL time entries on a ticket

2. Check if total meets minimum (if not, bill minimum)

3. Round total to next increment

4. Bill the result

Example:

• Ticket has 3 time entries: 45min + 45min + 5min = 95min total

• Contract settings: 1-hour minimum, 1-hour increments, aggregate per ticket

• Calculation: 95min → 1.58 hours → rounds to 2 hours

• Bill: 2 hours (not 3)

Why This Matters:

• Prevents overbilling clients when techs document work properly

• Matches industry standard (ConnectWise, Autotask, Halo)

• Makes break/fix billing sustainable

• Encourages detailed time entry documentation