Ticket Description in Client Portal

Currently, ticket descriptions entered by our team when manually creating a ticket are not visible in the client portal.

We often create tickets proactively on behalf of clients, and it would make sense for the description entered during ticket creation to also appear in the client portal. As it stands, we have to create the ticket without a description and then add a separate public comment afterward so the client can see the details.

This creates unnecessary extra work for technicians and results in clients receiving two emails for a single ticket. It would be much more efficient if the original ticket description were automatically visible in the client portal.