Skip to main content

Time entry - Work type on front screen

Feature Request

When entering time, the work type is hidden under the ‘add more detail’ dropdown.

I frequently switch between doing onsite work and remote work, often when in a rush or busy closing off many tickets at once, I forget to update the work type or contract type as it is not right in front of me.
This then marks the time as remote and, due to our set up, skips all invoice approvals and flows to complete, getting missed by some billing steps.

It would be good to have the work type on the initial screen with the date/start/end time so you can ensure you are submitting the correct type of time easily from the main screen.

Possibly the contract option could be there also, then if you are doing work which is not covered under contract, that can be easily toggled to non-contract.

Status: Completed1 comment

Log in to comment and vote

Comments1

  • Amaranth Cherry

    Yes to this please! It's another click for the techs who sometimes don't remember to click Add More Detail and select the proper work type for onsite or remote which means we end up having to fix it on the backend.

    Similarly, some techs end up closing tickets in batches outside of working hours which defaults to our after hours work type and again, since it's not staring them in the face, mistakes are made.

    I'm 50/50 on making the contract selection visible by default as that should be automatically selected with the proper work type(s) when billing (presuming multiple contracts exist) but I'd be fine either way.