Time Spent Report

We have some customers that we want to have a report of all tickets go on the invoice, even $0 line items (for an AYCE contract), so they can see the effort going in each month for them.

The Time spent report is really good, very close to what is required. It would be great if this could be automated as part of the “Send Invoice” workflow, so “Approve and Send Invoice” + “Add Time Spent Report > Yes/No” and have it create the report based on the same dates as the contract Invoice Period.

Final request would be to group the line items on the PDF generated by ticket number sub headings, just to make it clearer to read.