🦄 Gorelo Connect (our native remote access tool) is here! 🎉 Along with remote file explorer.
All new signups will have this by default… existing users can add the Gorelo Connect plugin to their policies: https://help.gorelo.io/en/help/articles/8651857-gorelo-connect-remote-control#wfiq7qsk1p6

🦄 AI Ticket Types! You can now enable Ticket Types, create your own and have AI automatically set this on inbound tickets: https://help.gorelo.io/articles/9768688-ticket-types

✨ Automation - Public Comment is now available as an action. Perfect to use with the Business Hours condition so you can let your clients know about after-hours support

✨ Signup - Discord and Onboarding links have been added to the wizard

🐛 General - Fixed an issue where the cursor would lose focus on certain fields

🐛 Settings - Fixed an issue where the group field on Sentiment Analysis would not appear on first use