Up Next
🦄 Proposals (Quotes)!
Create and send professional, branded proposals to clients. Supports optional items, digital acceptance with signature, and seamless conversion into tickets, invoices, or contracts.
💡 Feature Request
Up Next
🦄 Proposals (Quotes)!
Create and send professional, branded proposals to clients. Supports optional items, digital acceptance with signature, and seamless conversion into tickets, invoices, or contracts.
💡 Feature Request
In Progress
Chat (Portal to machine)
Allow msps to initiate a chat session with clients without connecting via remote control. This will enable to the employee to reduce call times, log and save conversations and chat with the clients without interrupting their work. Since all msps work differently, an option to initiate the chat solely from the portal side would be great as well as the ability to turn off said setting and allow bi-directional chat initiation. Lastly, the option to tie the chat conversation to a ticket would be a great addition.
💡 Feature Request
In Progress
Chat (Portal to machine)
Allow msps to initiate a chat session with clients without connecting via remote control. This will enable to the employee to reduce call times, log and save conversations and chat with the clients without interrupting their work. Since all msps work differently, an option to initiate the chat solely from the portal side would be great as well as the ability to turn off said setting and allow bi-directional chat initiation. Lastly, the option to tie the chat conversation to a ticket would be a great addition.
💡 Feature Request
In Progress
Ad-Hoc Gorelo Connect
Would it be possible to use Gorelo Connect on an ad-hoc basis with devices that don’t have the Gorelo agent installed? We often need to help clients troubleshoot devices that aren’t managed by us. Screenconnect creates a URL or code which we can send to the user and have them connect, and then removes itself after the session is terminated.
💡 Feature Request
In Progress
Ad-Hoc Gorelo Connect
Would it be possible to use Gorelo Connect on an ad-hoc basis with devices that don’t have the Gorelo agent installed? We often need to help clients troubleshoot devices that aren’t managed by us. Screenconnect creates a URL or code which we can send to the user and have them connect, and then removes itself after the session is terminated.
💡 Feature Request
Up Next
Community - Forms, Checklists, Docs, Structured Docs, Scripts
Allow other Gorelo users to share templates for each. Also, good to see what others are doing and how they are using it.
💡 Feature Request
Up Next
Community - Forms, Checklists, Docs, Structured Docs, Scripts
Allow other Gorelo users to share templates for each. Also, good to see what others are doing and how they are using it.
💡 Feature Request
Network Scan
This is a feature I'm used to off of our previous platform. I'd love to see this implemented in Gorelo. Seeing devices in a network that aren't enrolled into gorelo yet would be amazing.
💡 Feature Request
Network Scan
This is a feature I'm used to off of our previous platform. I'd love to see this implemented in Gorelo. Seeing devices in a network that aren't enrolled into gorelo yet would be amazing.
💡 Feature Request
Planned
Contracts - Service Level Agreements
Need the ability to configure service level agreements on a per contract basis according to ticket/issue priority. Additional logic could be built against this to notify if an SLA breach is near and reporting/dashboard widgets to keep an eye on service delivery.
💡 Feature Request
Planned
Contracts - Service Level Agreements
Need the ability to configure service level agreements on a per contract basis according to ticket/issue priority. Additional logic could be built against this to notify if an SLA breach is near and reporting/dashboard widgets to keep an eye on service delivery.
💡 Feature Request
🦄 Integrations - Ubiquiti (unifi.ui.com)
Map clients in Gorelo to sites in UniFi Site Manager. Automatically create custom assets from UniFi devices etc.
⚙️ Integration
🦄 Integrations - Ubiquiti (unifi.ui.com)
Map clients in Gorelo to sites in UniFi Site Manager. Automatically create custom assets from UniFi devices etc.
⚙️ Integration
Open
Sync from Pax8 catalog to products/bundles
Pair Pax8 catalog items with products/bundles to keep the price and/or cost automatically synced.
⚙️ Integration
Open
Sync from Pax8 catalog to products/bundles
Pair Pax8 catalog items with products/bundles to keep the price and/or cost automatically synced.
⚙️ Integration
Open
Asset Performance Graphs
Similar to Task Manager, a Live Performance graph of CPU, RAM, Network & Disk Queues would be great on the Asset. E.g. Attached screenshot...
💡 Feature Request
Open
Asset Performance Graphs
Similar to Task Manager, a Live Performance graph of CPU, RAM, Network & Disk Queues would be great on the Asset. E.g. Attached screenshot...
💡 Feature Request
Open
🦄 Assets - Upload MSI/EXE and create an app install package
Upload an MSI/EXE to create an app install package that can be distributed via policies.
💡 Feature Request
Open
🦄 Assets - Upload MSI/EXE and create an app install package
Upload an MSI/EXE to create an app install package that can be distributed via policies.
💡 Feature Request
Planned
Temporary Access for Gorelo Connect
Allow temporary access to Gorelo Connect (Remote Control) for guests, vendors etc. Similar to a Host Pass for Screenconnect
💡 Feature Request
Planned
Temporary Access for Gorelo Connect
Allow temporary access to Gorelo Connect (Remote Control) for guests, vendors etc. Similar to a Host Pass for Screenconnect
💡 Feature Request
Planned
Allow clients Gorelo Connect access to specific devices
One of the things that is stopping us from moving all devices from Ninja to Gorelo is Ninja’s ability to allow us to provide clients with remote access to specified devices via Ninja remote (at no per user charge). We have a number of clients that we have set this up for. It means that we do not need to configure VPN access for clients. With data now in Sharepoint, remote access is a great solution with easy management. Are we able to get a similar setup in place with Gorelo Connect?? I would be willing to entertain a small, well miniscule!, per user monthly charge if that is what is needed to get it across the line.
💡 Feature Request
Planned
Allow clients Gorelo Connect access to specific devices
One of the things that is stopping us from moving all devices from Ninja to Gorelo is Ninja’s ability to allow us to provide clients with remote access to specified devices via Ninja remote (at no per user charge). We have a number of clients that we have set this up for. It means that we do not need to configure VPN access for clients. With data now in Sharepoint, remote access is a great solution with easy management. Are we able to get a similar setup in place with Gorelo Connect?? I would be willing to entertain a small, well miniscule!, per user monthly charge if that is what is needed to get it across the line.
💡 Feature Request
Open
🦄 Integrations - Payments
Embed payment links on invoices, set up automatic payments on contracts, and let end-users manage bank/CC details from the portal. QBO and Xero support.
⚙️ Integration
Open
🦄 Integrations - Payments
Embed payment links on invoices, set up automatic payments on contracts, and let end-users manage bank/CC details from the portal. QBO and Xero support.
⚙️ Integration