Policy Event Log Check
Hey guys! Can we get some more specifics about the logic used to check event logs? More specifically, I am wondering what sort of cutoff is used to determine when to alert on an Event Log Check policy that we setup(?) For example, if say check for event log id ‘whatever’, check continuously, and the asset is disconnected from Gorelo for 5 days, will it notice the older event logs when it finally reestablishes a connection to Gorelo?
❓ Question
About 18 hours ago
Policy Event Log Check
Hey guys! Can we get some more specifics about the logic used to check event logs? More specifically, I am wondering what sort of cutoff is used to determine when to alert on an Event Log Check policy that we setup(?) For example, if say check for event log id ‘whatever’, check continuously, and the asset is disconnected from Gorelo for 5 days, will it notice the older event logs when it finally reestablishes a connection to Gorelo?
❓ Question
About 18 hours ago
Asset Tag Registry Path
I am wanting to apply an asset tag based on a registry path. The path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SystemInformation Value: SystemManufacturer Value Data: (Device Manufacturer) I see the option to only add the path and value, not value data. If I were to do this for the path field: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SystemInformation\SystemManufacturer And this for the value field: HP Would this work, or does it work like this Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SystemInformation Value: SystemManufacturer With no option for value data. Thanks!
❓ Question
About 21 hours ago
Asset Tag Registry Path
I am wanting to apply an asset tag based on a registry path. The path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SystemInformation Value: SystemManufacturer Value Data: (Device Manufacturer) I see the option to only add the path and value, not value data. If I were to do this for the path field: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SystemInformation\SystemManufacturer And this for the value field: HP Would this work, or does it work like this Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SystemInformation Value: SystemManufacturer With no option for value data. Thanks!
❓ Question
About 21 hours ago
Manual agent installer should not rely on the filename
When using the manual installer (exe), if you change the file name, the License Key field does not populate. It would be great if you could download a unique exe per client/location, which has the license key imbedded into the exe itself and just runs the installer without requiring any further user input.
💡 Feature Request
Manual agent installer should not rely on the filename
When using the manual installer (exe), if you change the file name, the License Key field does not populate. It would be great if you could download a unique exe per client/location, which has the license key imbedded into the exe itself and just runs the installer without requiring any further user input.
💡 Feature Request
Ticket Due Dates
Please provide a way to add due dates to tickets, and a way to sort tickets by due date. Also, having an alert or notification go out X time before due date would be nice (be able to configure a notification 1 hour, 1 day before, etc.).
💡 Feature Request
Ticket Due Dates
Please provide a way to add due dates to tickets, and a way to sort tickets by due date. Also, having an alert or notification go out X time before due date would be nice (be able to configure a notification 1 hour, 1 day before, etc.).
💡 Feature Request
Post and close
Would be great thing to have the option when posting a reply to a ticket so have the option to ‘post and….’… mark as solved… mark as closed… mark as on hold We find currently that when we are about to close a ticket, we end up with two emails gong out. One to say we have fixed it and will now close the ticket, and one following when we close it. It would be awesome if and option to post and close the ticket might add the final comment to the ticket closed email.
💡 Feature Request
Post and close
Would be great thing to have the option when posting a reply to a ticket so have the option to ‘post and….’… mark as solved… mark as closed… mark as on hold We find currently that when we are about to close a ticket, we end up with two emails gong out. One to say we have fixed it and will now close the ticket, and one following when we close it. It would be awesome if and option to post and close the ticket might add the final comment to the ticket closed email.
💡 Feature Request
Change/Set Clients for multiple tickets & based on the phone numbers
It would be nice if there was an additional option on the main list to update/assign the Client to multiple tickets. Some of our tickets are not automatically assigned with Client name, so it’s really helpful to have this option. Also, is it possible to assign clients automatically based on the phone numbers saved under Contacts?
💡 Feature Request
Change/Set Clients for multiple tickets & based on the phone numbers
It would be nice if there was an additional option on the main list to update/assign the Client to multiple tickets. Some of our tickets are not automatically assigned with Client name, so it’s really helpful to have this option. Also, is it possible to assign clients automatically based on the phone numbers saved under Contacts?
💡 Feature Request
Change/Set Clients for multiple tickets & based on the phone numbers
It would be nice if there was an additional option on the main list to update/assign the Client to multiple tickets. Some of our tickets are not automatically assigned with Client name, so it’s really helpful to have this option. Also, is it possible to assign clients automatically based on the phone numbers saved under Contacts?
💡 Feature Request
Change/Set Clients for multiple tickets & based on the phone numbers
It would be nice if there was an additional option on the main list to update/assign the Client to multiple tickets. Some of our tickets are not automatically assigned with Client name, so it’s really helpful to have this option. Also, is it possible to assign clients automatically based on the phone numbers saved under Contacts?
💡 Feature Request
Warranty on a Assets Summary
The Warranty date needs to reflect same color coding and verbiage as the Asset Summary Report. See differences in Screenshot. Would be nice to glance at the color to know the status. Green = In Warranty Yellow = Expiring In 12 months Orange = Expiring In 3 months Red = Expired
💡 Feature Request
Warranty on a Assets Summary
The Warranty date needs to reflect same color coding and verbiage as the Asset Summary Report. See differences in Screenshot. Would be nice to glance at the color to know the status. Green = In Warranty Yellow = Expiring In 12 months Orange = Expiring In 3 months Red = Expired
💡 Feature Request
Search or Sort options for selecting products
Search or Sort options for selecting products when creating contracts or invoices. The existing products available in contracts are not organised alphabetically and there is no search or sort option. As this grows I imagine it becoming more time consuming to search through and find the right product. At the least please could these be sorted alphabetically? Thanks guys!
💡 Feature Request
Search or Sort options for selecting products
Search or Sort options for selecting products when creating contracts or invoices. The existing products available in contracts are not organised alphabetically and there is no search or sort option. As this grows I imagine it becoming more time consuming to search through and find the right product. At the least please could these be sorted alphabetically? Thanks guys!
💡 Feature Request
Ability to rearrange columns on the Contracts and Invoices page
Ability to rearrange columns on the Contracts and Invoices page would be nice. Currently there is only a toggle of each column on or off. The page is quite wide so I’d like to see preferable information before having to scroll.
💡 Feature Request
Ability to rearrange columns on the Contracts and Invoices page
Ability to rearrange columns on the Contracts and Invoices page would be nice. Currently there is only a toggle of each column on or off. The page is quite wide so I’d like to see preferable information before having to scroll.
💡 Feature Request
Moving a client to Archive Status
Could not find anything in Help on this. When you change a client to Archive status, what are the impacts this has? Does it block new tickets coming in for that client via email? Can you still report on historical time records? What other changes does it make to client workflow in general? Cheers Andrew
❓ Question
24 days ago
Moving a client to Archive Status
Could not find anything in Help on this. When you change a client to Archive status, what are the impacts this has? Does it block new tickets coming in for that client via email? Can you still report on historical time records? What other changes does it make to client workflow in general? Cheers Andrew
❓ Question
24 days ago
Asset labels
Hi, it would be awesome to be able to print an asset label from Gorelo. This could be either a simple text label with pickable fields. Or something like this Something like this…. Quite often when we get repairs in, we would attach these so that we can easily identify customer’s property
💡 Feature Request
Asset labels
Hi, it would be awesome to be able to print an asset label from Gorelo. This could be either a simple text label with pickable fields. Or something like this Something like this…. Quite often when we get repairs in, we would attach these so that we can easily identify customer’s property
💡 Feature Request
Option to move/tag tickets as "Spam"
We've already got a Spam folder that filters out emails and tickets coming into Gorelo, but there are cases where we can still see them in the Gorelo Inbox. Any chance you could add an option here (check out the screenshot below) to tag a ticket as Spam? It'd be great if this also marked the sender’s domain or account as spam, so next time, any emails from them head straight to the Spam folder.
💡 Feature Request
Option to move/tag tickets as "Spam"
We've already got a Spam folder that filters out emails and tickets coming into Gorelo, but there are cases where we can still see them in the Gorelo Inbox. Any chance you could add an option here (check out the screenshot below) to tag a ticket as Spam? It'd be great if this also marked the sender’s domain or account as spam, so next time, any emails from them head straight to the Spam folder.
💡 Feature Request
Task (ticket) categories
Would like a definable list of categories that can be applied to tickets and an organisation setting that allows us to make it mandatory to select a category if time is entered. This would be used in our reporting engine to better group tasks.
💡 Feature Request
Task (ticket) categories
Would like a definable list of categories that can be applied to tickets and an organisation setting that allows us to make it mandatory to select a category if time is entered. This would be used in our reporting engine to better group tasks.
💡 Feature Request
Tickets - mark items as favourites, and on the summary screens
Would love an on/off favourites filter that applies to any tickets view, and the ability to toggle that flag on and off on individual tickets in the summary screen so you dont have to open the ticket to do that. I would use this for a number of tickets across clients that I need to be able to quickly get to, and for helping other tasks I have in play or are managing.
💡 Feature Request
Tickets - mark items as favourites, and on the summary screens
Would love an on/off favourites filter that applies to any tickets view, and the ability to toggle that flag on and off on individual tickets in the summary screen so you dont have to open the ticket to do that. I would use this for a number of tickets across clients that I need to be able to quickly get to, and for helping other tasks I have in play or are managing.
💡 Feature Request
Copy/Move structured document to another client
We have clients with similar setups that would be useful to create a fleshed-out structured document entry then copy to another client and make small changes vs re-writing completely.
💡 Feature Request
Copy/Move structured document to another client
We have clients with similar setups that would be useful to create a fleshed-out structured document entry then copy to another client and make small changes vs re-writing completely.
💡 Feature Request
Create a ticket from the PC / User Page
Ability to select the 3 vertical dots menu and click ‘create ticket for this user / machine’ shortcut to prefill the user / machine and organisation information.
💡 Feature Request
Create a ticket from the PC / User Page
Ability to select the 3 vertical dots menu and click ‘create ticket for this user / machine’ shortcut to prefill the user / machine and organisation information.
💡 Feature Request
Completed
How do I get self resolved alerts to auto clear
We have a bunch of connectivity alerts come in, but then come good… but they stay in alerts. We only have two options to clear them. Ignore them, but suspect this ignores all future occurrences which is something we dont want, or create a ticket…. its resolved so we dont want to do that. So we end up with a bunch of alerts hanging around in our alerts, and it becomes a bit meaningless! So what we would like is that if something comes in as an alert but is now green status, we have a button to clear those self-resolved alerts, or there is a setting that lets these auto clear so we only have current relevant data in that view. Perhaps I just dont understand the module, so happy to be enlightened!! Thanks Andrew (Image removed for confidentiality)
❓ Question
About 1 month ago
Completed
How do I get self resolved alerts to auto clear
We have a bunch of connectivity alerts come in, but then come good… but they stay in alerts. We only have two options to clear them. Ignore them, but suspect this ignores all future occurrences which is something we dont want, or create a ticket…. its resolved so we dont want to do that. So we end up with a bunch of alerts hanging around in our alerts, and it becomes a bit meaningless! So what we would like is that if something comes in as an alert but is now green status, we have a button to clear those self-resolved alerts, or there is a setting that lets these auto clear so we only have current relevant data in that view. Perhaps I just dont understand the module, so happy to be enlightened!! Thanks Andrew (Image removed for confidentiality)
❓ Question
About 1 month ago
Filter button at top of all Ticket views
To be able to change a ticket view on the fly (but not necessarily save the modified view), can we get a common filter button that pops up all the configurable fields in a window, so we dont have to go through a new view / edit process to get to different ad-hoc views? To exit this view you would click on one of your preset views. The icon would highlight if any filters currently in place. I would e.g. use this when doing some general reporting where I am jumping from client to client to review items.
💡 Feature Request
Filter button at top of all Ticket views
To be able to change a ticket view on the fly (but not necessarily save the modified view), can we get a common filter button that pops up all the configurable fields in a window, so we dont have to go through a new view / edit process to get to different ad-hoc views? To exit this view you would click on one of your preset views. The icon would highlight if any filters currently in place. I would e.g. use this when doing some general reporting where I am jumping from client to client to review items.
💡 Feature Request