Schedule more than one Asignee on a ticket

Hey guys, Wondering what the stance was on being able to add more than one person per schedule on a ticket? Bit tedious having to go through the same process multiple times for multiple people to be scheduled at the same time and day.

Add/Remove CC entries in public responses

Would love to be able to add and remove cc and bcc entries individually from both Public and 3rd party responses when sending a response to a ticket.

Bcc self on sent invoices

Could we have an option to tick to send ourselves a copy of he invoices?

Intergrade with Roboshadow

Connecting devices with Roboshadow for app updating and winget pushing

Need better notification of new tickets

There really needs to be an option to be emailed when a new ticket is submitted. Relying on a notification on your phone or being in the app at the time is not good enough. Not everyone lives inside their RMM\PSA so tickets are missed if you are not constantly checking.

Sort order needs to remember your selection

When sorting by A-Z it would be great if it stays that way even when you go to another window. At the moment you need to sort every time you go back to a windows such as assets.

Asset listed on tickets

Can we please have the users asset listed on the tickets they submit. At the moment you need to go from the ticket to the assets to find their computer if you need to connect to it. I understand that some users might have a few assets but that is easier to resolve then scrolling through pages of assets to find the one they are using.

ability to add ticket source

I want to add alternative sources - for instance “onsite” or “proactive” or “external” or whatever :)

Type of Client

Can we please include the type of client on the ticket Header? So we can easily Identify if it is an MSP client, business, vendor or a consumer

GitHub Integration for Scripts!

Let us use the GitHub API to synchronize PowerShell scripts from our own repositories (or others we choose). Auto-update scripts when changes are committed. Allow for multiple repos, natually.

Automatically email POC when patch windows is about to happen

Would be great to be able to have an automatic email be sent to a designated POC/email group when a customers defined patching window is coming up. Helps to ensure everyone is aware of the coming patch window and potential reboots of systems.

Quick search Improvements

When doing a quick search, mostly the tickets that show up are the closed ones. Perhaps they could be collapsed, with a “Show closed tickets” button, so active tickets show up first.

Display Shipment Tracking in user portal

so end users can see their own tracxking

View rank

Hey guys, really wondering if there is a better way we can rank these views instead of having to make it alphabetical by default

Ticket Time Entry Sort Order

When viewing the time tab on a ticket it sorts the time entries by when they were added and not based on the date they actually occurred. It would be nice if it sorted them by the actual date on the time entry vs when you created them.

Gorelo OOBE Using Windows Configuration Designer

Has anyone successfully gotten Gorelo to install using WCD when using the Powershell script? Current PS script I have in WCD’s ProvisoningCommands > command line : cmd /c powershell -ExecutionPolicy Bypass -File ".\Gorelo-RMM-Installer.ps1" -Verb RunAs

Time Zones, Active Hours & Patching

Hello When setting active hours for devices in patching policies is the local device timezone used or the servers? I am just about to add some devices in a different time zone and wanted to check if i need to alter the active hours depending on their location. Regards John

Updating Client Custom Fields with GoreloAction.

We would like to be able to store client values after running a script against a client’s server. Use case example: Import-Module ActiveDirectory $AllStaffList = Get-ADGroupMember -Identity "All Staff" $AllStaffCount = $AllStaffList.member.count #Set Gorelo custom field in the client. GoreloAction -SetCustomField -Name "client.ADUserCount" -Value "$AllStaffCount" This will allow some automation in our billing process and open the door on so many other things.

Scrape Synergy wholesale API for Domain renewals

cause AuDA doesn’t allow us to publically scrape expiry dates for domains, but Synergy Wholesale have an API API & WHMCS Modules - Synergy Wholesale godaddy probably have one too. then have the domain expiry trigger an alert, so you can know to chase the customer up

Licence Tab

Would be great to have a Licence tab for each client where you can enter all licences the client has including licence keys, expiry dates, usernames, passwords and which end user is using a particular licence. You are then notified when a licence is expiring so can action the renewal.