In Progress
Chat (Portal to machine)
Allow msps to initiate a chat session with clients without connecting via remote control. This will enable to the employee to reduce call times, log and save conversations and chat with the clients without interrupting their work. Since all msps work differently, an option to initiate the chat solely from the portal side would be great as well as the ability to turn off said setting and allow bi-directional chat initiation. Lastly, the option to tie the chat conversation to a ticket would be a great addition.
💡 Feature Request
In Progress
Chat (Portal to machine)
Allow msps to initiate a chat session with clients without connecting via remote control. This will enable to the employee to reduce call times, log and save conversations and chat with the clients without interrupting their work. Since all msps work differently, an option to initiate the chat solely from the portal side would be great as well as the ability to turn off said setting and allow bi-directional chat initiation. Lastly, the option to tie the chat conversation to a ticket would be a great addition.
💡 Feature Request
Planned
🦄 Password management!
Our own password management tool powered by Bitwarden/1Password/Keeper! Example structure: Gorelo tenant mapped to Bitwarden organization Gorelo groups mapped to Bitwarden collections Gorelo passwords stored as Bitwarden items
💡 Feature Request
Planned
🦄 Password management!
Our own password management tool powered by Bitwarden/1Password/Keeper! Example structure: Gorelo tenant mapped to Bitwarden organization Gorelo groups mapped to Bitwarden collections Gorelo passwords stored as Bitwarden items
💡 Feature Request
Up Next
Community - Forms, Checklists, Docs, Structured Docs, Scripts
Allow other Gorelo users to share templates for each. Also, good to see what others are doing and how they are using it.
💡 Feature Request
Up Next
Community - Forms, Checklists, Docs, Structured Docs, Scripts
Allow other Gorelo users to share templates for each. Also, good to see what others are doing and how they are using it.
💡 Feature Request
Planned
✨ Assets - Assign contacts to assets
Allow contacts to be assigned to assets -- this will make it easy to verify at a glance who owns what device (even when generic user accounts are in-use) and automatically assign assets to inbound tickets.
💡 Feature Request
Planned
✨ Assets - Assign contacts to assets
Allow contacts to be assigned to assets -- this will make it easy to verify at a glance who owns what device (even when generic user accounts are in-use) and automatically assign assets to inbound tickets.
💡 Feature Request
Network Scan
This is a feature I'm used to off of our previous platform. I'd love to see this implemented in Gorelo. Seeing devices in a network that aren't enrolled into gorelo yet would be amazing.
💡 Feature Request
Network Scan
This is a feature I'm used to off of our previous platform. I'd love to see this implemented in Gorelo. Seeing devices in a network that aren't enrolled into gorelo yet would be amazing.
💡 Feature Request
Open
Sync from Pax8 catalog to products/bundles
Pair Pax8 catalog items with products/bundles to keep the price and/or cost automatically synced.
⚙️ Integration
Open
Sync from Pax8 catalog to products/bundles
Pair Pax8 catalog items with products/bundles to keep the price and/or cost automatically synced.
⚙️ Integration
Up Next
🦄 Proposals (Quotes)!
Create and send professional, branded proposals to clients. Supports optional items, digital acceptance with signature, and seamless conversion into tickets, invoices, or contracts.
💡 Feature Request
Up Next
🦄 Proposals (Quotes)!
Create and send professional, branded proposals to clients. Supports optional items, digital acceptance with signature, and seamless conversion into tickets, invoices, or contracts.
💡 Feature Request
Open
Assets - Maintenance Mode
At times, it would be nice to put a Device(s) into 'maintenance mode' for a period of time. This maintenance mode would essentially stop any Alerts being generated from the asset. The maintenance mode should allow manual on/off, on with time to auto-switch off, and a way to schedule it. E.g. A weekly maintenance window.
💡 Feature Request
Open
Assets - Maintenance Mode
At times, it would be nice to put a Device(s) into 'maintenance mode' for a period of time. This maintenance mode would essentially stop any Alerts being generated from the asset. The maintenance mode should allow manual on/off, on with time to auto-switch off, and a way to schedule it. E.g. A weekly maintenance window.
💡 Feature Request
Planned
Contracts - Service Level Agreements
Need the ability to configure service level agreements on a per contract basis according to ticket/issue priority. Additional logic could be built against this to notify if an SLA breach is near and reporting/dashboard widgets to keep an eye on service delivery.
💡 Feature Request
Planned
Contracts - Service Level Agreements
Need the ability to configure service level agreements on a per contract basis according to ticket/issue priority. Additional logic could be built against this to notify if an SLA breach is near and reporting/dashboard widgets to keep an eye on service delivery.
💡 Feature Request
Open
Asset Performance Graphs
Similar to Task Manager, a Live Performance graph of CPU, RAM, Network & Disk Queues would be great on the Asset. E.g. Attached screenshot...
💡 Feature Request
Open
Asset Performance Graphs
Similar to Task Manager, a Live Performance graph of CPU, RAM, Network & Disk Queues would be great on the Asset. E.g. Attached screenshot...
💡 Feature Request
Planned
Ad-Hoc Gorelo Connect
Would it be possible to use Gorelo Connect on an ad-hoc basis with devices that don’t have the Gorelo agent installed? We often need to help clients troubleshoot devices that aren’t managed by us. Screenconnect creates a URL or code which we can send to the user and have them connect, and then removes itself after the session is terminated.
💡 Feature Request
Planned
Ad-Hoc Gorelo Connect
Would it be possible to use Gorelo Connect on an ad-hoc basis with devices that don’t have the Gorelo agent installed? We often need to help clients troubleshoot devices that aren’t managed by us. Screenconnect creates a URL or code which we can send to the user and have them connect, and then removes itself after the session is terminated.
💡 Feature Request