May 30th, 2025
Improved
Fixed
✨ Assets - You can now switch between PowerShell and Command Prompt (CMD) via the CLI
✨ Scripts - Script variables can now be left blank and then populated by the user at runtime
✨ General - Granting temporary account access for enhanced support is now available via Settings → Support
🐛 Automation - Fixed an issue where the checklist dropdown was not functioning for Event & Time
🐛 Reports - Fixed an issue where recently removed tags were showing in the Ticket Summary
🐛 Tickets - Fixed an issue where AI tags were being suggested and not applied under certain conditions
🐛 Tickets - Fixed an issue where the Client Focus was not working as intended on the ticket list