June 5th, 2025
New
Improved
Fixed
π¦ Webhooks can now be called via automation rules! Raw JSON is currently available, and weβll soon be releasing Teams and Slack templates to make things easier
β¨ Tickets - Handling for inbound emails with malformed To fields has been introduced
β¨ Invoices - Failed invoice sync to Xero/QBO is now shown in the UI along with the error
π Tickets - Fixed an issue where the ticket count was occasionally not accurately reflected
π Tickets - Fixed an issue where Time Spent was greyed out after changing from Closed to Solved
π Automation - Fixed an issue where time-based logic could fail under certain conditions when exceeding 24 hours
π Portal - Fixed an issue where form responses were not appearing when submitted via the portal