February 20th, 2026

New

Improved

Fixed

Release Notes 2026-02-20

πŸ¦„ General - User signatures now allow for a better customization experience

✨ Assets - You can now download Agent Logs via the 3-dot menu

✨ Contracts - Time Entries covered by Limited and Block hours are now deducted immediately

✨ General - Initial avatar colors are now automatically assigned for both new signups and existing users

✨ General - Billing confirmation popup has been introduced when creating a new Gorelo user to provide better cost visibility

✨ Reports - The Ticket Summary now displays your top 10 tags when clicking on the Tags section

✨ Tickets - The 'View original' email popup now displays the From, To, and CC fields

✨ Tickets - Improved the textual formatting of names/dates in comment notification emails

πŸ› Scripts - Fixed an issue where custom field variables were treating case-sensitive text as separate entities

πŸ› Tickets - Fixed an issue where signatures were not being trimmed