March 6th, 2026

New

Improved

Fixed

Release Notes 2026-03-06

🦄 Portal - The Ticket Summary Report is now available in the Client Portal using the ‘Portal - All Tickets’ tag

API - The GET Groups endpoint is now available (in preparation for Tickets)

API - The GET Users endpoint is now available (in preparation for Tickets)

Automation - You can now use 'Ticket Tags' as a condition when configuring Event & Time automations

Integrations - The system will now prevent you from configuring a second accounting integration if one is already active

QuickBooks - Optimized the QuickBooks integration for faster access token retrieval

Infrastructure - Completed various backend infrastructure updates to optimize our service bus messaging and overall reliability

Tickets - Tags are now automatically applied to tickets created via form submissions

Tickets - URLs are now detected when typed into a checklist

🐛 Automation - Fixed an issue where automations were not properly cancelled upon a ticket state change

🐛 Automation - Fixed an issue with line space handling in the automation comment editor

🐛 Automation - Fixed an underlying issue causing a certain subset of automations to fail unexpectedly

🐛 Contracts - Fixed an issue where updating a ticket's client did not correctly re-invoice hours for Limited/Block Hours contracts

🐛 Xero - Fixed an issue where Tracking Categories were not appearing or updating correctly

🐛 Forms - Fixed an issue where deleted forms were not properly moving to the Recycle Bin