March 6th, 2026
New
Improved
Fixed

🦄 Portal - The Ticket Summary Report is now available in the Client Portal using the ‘Portal - All Tickets’ tag
✨ API - The GET Groups endpoint is now available (in preparation for Tickets)
✨ API - The GET Users endpoint is now available (in preparation for Tickets)
✨ Automation - You can now use 'Ticket Tags' as a condition when configuring Event & Time automations
✨ Integrations - The system will now prevent you from configuring a second accounting integration if one is already active
✨ QuickBooks - Optimized the QuickBooks integration for faster access token retrieval
✨ Infrastructure - Completed various backend infrastructure updates to optimize our service bus messaging and overall reliability
✨ Tickets - Tags are now automatically applied to tickets created via form submissions
✨ Tickets - URLs are now detected when typed into a checklist
🐛 Automation - Fixed an issue where automations were not properly cancelled upon a ticket state change
🐛 Automation - Fixed an issue with line space handling in the automation comment editor
🐛 Automation - Fixed an underlying issue causing a certain subset of automations to fail unexpectedly
🐛 Contracts - Fixed an issue where updating a ticket's client did not correctly re-invoice hours for Limited/Block Hours contracts
🐛 Xero - Fixed an issue where Tracking Categories were not appearing or updating correctly
🐛 Forms - Fixed an issue where deleted forms were not properly moving to the Recycle Bin