🦄 Assets - Public URL for the RMM agent is now available to make deployment easier

✨ Portal - "User is typing" indicator now appears in the Client Portal and on tickets

✨ Portal - Tags in Ticket Summary can now be expanded into a modal for deeper analysis

✨ Portal - Opening docs in the Client Portal is now faster and smoother

🐛 Tickets - Fixed an issue where attachment duplication could occur under specific circumstances with third-party conversations

🐛 Contracts - Fixed an issue where a 500 error was appearing when handling null values

🔮 On the Horizon - Big changes that have our whole team working around the clock!

🌏 Australia East Region - We're standing up brand-new infrastructure in Australia East to deliver lower latency, improved performance, and local data residency for our APAC customers. Migration planning is well underway, and we'll share cutover timing and what you need to do (spoiler: very little!) closer to the date.

Make sure your organization owner opts in or out by June 10th! If no response is received, you will be opted out automatically and your data will stay in the US.

💳 Subscription Overhaul - A major refresh of how Gorelo handles licensing is in active development. The headline changes:

• Granular per-seat licensing — pay only for what each team member actually uses, with distinct tiers for Full users, PSA-Only users, and Co-Managed users

• Native AUD billing — Australian customers will be invoiced directly in AUD, no more FX surprises or conversion fees

• More flexible plan management, clearer invoice line items, and smoother upgrade/downgrade flows

More to come on both!