If you opted in, your tenant will be migrated to our new Australia East region across two evenings. This page covers everything you need to know: what's happening, what to expect, and what you need to do.

💻 Day 1: Asset Migration — Friday 19 June, 5:00pm–11:00pm AEST

As part of our Australia East region migration, we will be performing Asset Migration for tenants that opted into the AU migration.

Before the window:

To ensure a smooth migration, please have as many of your assets online as possible. If any devices are currently offline, try to bring them online over the coming days so they can migrate across — any assets offline during the window will migrate automatically the next time they come online.

What to expect:

• No action or assistance will be required from end users

• There will be no service outage during the migration

• No data loss is expected as part of this activity

• You are not expected to experience any issues across any area of the application

• Users who are actively working during the migration window may experience an automatic app refresh

• The application switchover will be instantaneous; however, device migration may take up to 30 minutes to complete

• Users of the native application will be automatically logged out and will need to sign in again once the migration is complete

• Application performance will be temporarily degraded until the data cutover is completed, with full performance expected to be restored by Saturday at 11:00pm AEST

🔗 Follow live: https://status.gorelo.io/maintenance/922291

🗄️ Day 2: Data Migration — Saturday 20 June, 5:00pm–11:00pm AEST

We will begin migrating data at 5:00pm AEST, which is expected to take approximately 2 hours. Once the data migration completes, we will first verify that all data has been successfully migrated before switching over production tenants — this verification may take up to an additional 3 hours.

⚠️ Important: Do not create or update data during this window

Please do not create, update, or post any data during this 5-hour window (2 hours for migration plus up to 3 hours for verification) — changes made during this period will be lost. This includes:

• Incoming data from external integrations — inbound emails, invoice webhooks, automations, and triggers — will not be processed and will be lost

• Any data created or updated by technicians during this period — tickets, clients, assets, and related records — will also be lost

🔄 Action required: Public API users

After the switchover, update your Public API endpoint:

• From: https://api.usw.gorelo.io/

• To: https://api.aue.gorelo.io/

📋 What won't be migrated

The following historical data will not carry over to the new region:

• Check run history

• Email logs history

• Invoice sync error logs

All other data will be migrated in full.

🔗 Follow live: https://status.gorelo.io/maintenance/922294

✅ After the migration

We will confirm once the migration is complete. If you have any questions or concerns ahead of the migration, please reach out to our support team (help@gorelo.io) — we're happy to help.