Changelog

This is an API-only update. Product updates will follow in a separate release.

⚠️ API - The POST /v1/tickets/add endpoint has been removed. Use POST /v1/tickets instead. The request and response payloads are identical — only the URL has changed.

✨ API - An optional ‘isUnread’ boolean field is now accepted on POST /v1/tickets. Defaults to true when omitted. Set to false to mark a ticket as read on creation.

🦄 Gorelo Quick Connect is now available on macOS! (Note: x64/Intel based Macs are not yet supported)

✨ API - A new POST Ticket endpoint is now available

✨ Automation - You can now use the Ticket ID variable within the Call Webhook action

✨ Contracts - You can now select Month and Year when showing the invoice period on line items

✨ Invoices - You can now use a multi-select action in the Invoice List to update the invoice date in bulk

✨ Projects - You can now save the first comment of a task within your templates, and templates now support multiple private comments on tasks

✨ Projects - Project/Task and Client name is now clearly displayed within the Project/Task tab (along with additional details on hover)

✨ Reports - Time Spent Report now also shows data from projects

🐛 Alerts - Fixed an issue where filtering by Client ID was not working for alerts generated via the Public API

🐛 Assets - Fixed an issue in the Asset list where OS Version sorting was not working

🐛 Automation - Fixed a bug where the "All clients" filter incorrectly included inactive clients

🐛 Portal - Fixed an issue where comments from contacts were not marking tickets as unread

🐛 Portal - Fixed an issue where word wrap was missing in portal documents

🐛 Projects - Resolved multiple UI, formatting, and syncing issues across the module, including fixes for timeline layouts, missing popups, recent activity generation, and text truncation

🦄 macOS Policy Management is now live! You can now configure policy items and distribute asset-level policies for your Mac fleet. We’re starting with the Gorelo Connect plugin and scripts but will soon add more.

🦄 Gorelo Connect plugin for macOS now supports end-user consent before launching a remote control session. This can be configured in Policies and allows auto-consent after a specified period of time.

✨ Assets - Real-time data is now populated for MacOS services, disks, and apps

✨ Assets - End-user consent popup for Gorelo Connect has been improved for clarity

✨ Contracts - You can now update a contract's labor type away from "No labor" to other types

✨ Invoices - Products that flow through to invoices will now clearly display their associated ticket number

✨ Projects - Deployed a comprehensive sweep of UI tweaks, minor bug fixes and general stability improvements across the entire Projects module (20+)

🦄 Projects are officially here! You can now manage complex, multi-step engagements with ease, right inside Gorelo. We've built Tasks to act as streamlined tickets, giving you all the familiar functionality and power you already love, perfectly tailored for larger initiatives.

Visualize your work with our Table layout, and use the Timeline tab as a dedicated audit trail to track history and collaborate via private comments. You can easily group tasks into customizable sections, assign Project Leads, link everything to specific clients/locations, and track granular details natively — including statuses, assignees, due dates, priorities and more!

This is just the beginning for Projects! Keep an eye out in the near future for even more powerful additions, including a visual Kanban layout, task dependencies, and the ability to share project progress directly via the Client Portal.

✨ Xero - Webhook invoice filtering has been optimized for better performance

🐛 Assets - Fixed an issue in where disk syncing failed on devices with multiple BitLocker keys

🐛 Assets - Fixed an issue where Uptime http checks were failing when encountering redirects

🐛 Invoices - Fixed a floating-point drift issue in total calculations that prevented manual payments from fully clearing sub-cent balances

🐛 Xero - Fixed an issue where Xero invoice syncing failed due to duplicate LineItemIDs

🦄 Assets - We now automatically detect the warranty status for HP, Toshiba, and Microsoft (in addition to Lenovo/Dell), along with support for tracking the Warranty Start Date

✨ Tickets - Replaced the Approval editor popup with the standard comment editor for a more seamless experience and support for Shortcuts (coming soon)

✨ Invoices - Exporting invoices to CSV and marking as paid will now display the total number of invoices affected

✨ Import - Renamed the Client fields in the import process to match the API

🐛 Tickets - Fixed an issue where email signatures were displaying a "null" value

🐛 Contacts - Fixed an issue that caused inconsistent columns between contact import and template files

🐛 Assets - Fixed an issue causing infinite loading in Asset Tags when filtering by Equals/Not Equals for the Asset Name

✨ Scripts - You can now 'Duplicate' an existing script along with its configuration

✨ Alerts - 'Information' is now available as a Severity option when configuring Email Alerts

✨ Invoices - You can now export your invoices to CSV as individual line items

✨ Infrastructure - Streamlined backend event topics, webhooks, and subscriptions for improved overall system reliability

🐛 Policies - Fixed an issue where Gorelo Actions were not being recognized when run via policy on custom fields

🐛 Assets - Fixed an issue where the Workstation tag was not visible for macOS devices in the MSP portal

🐛 Tickets - Fixed a visual issue with button link padding within search results

🦄 Portal - The Ticket Summary Report is now available in the Client Portal using the ‘Portal - All Tickets’ tag

✨ API - The GET Groups endpoint is now available (in preparation for Tickets)

✨ API - The GET Users endpoint is now available (in preparation for Tickets)

✨ Automation - You can now use 'Ticket Tags' as a condition when configuring Event & Time automations

✨ Integrations - The system will now prevent you from configuring a second accounting integration if one is already active

✨ QuickBooks - Optimized the QuickBooks integration for faster access token retrieval

✨ Infrastructure - Completed various backend infrastructure updates to optimize our service bus messaging and overall reliability

✨ Tickets - Tags are now automatically applied to tickets created via form submissions

✨ Tickets - URLs are now detected when typed into a checklist

🐛 Automation - Fixed an issue where automations were not properly cancelled upon a ticket state change

🐛 Automation - Fixed an issue with line space handling in the automation comment editor

🐛 Automation - Fixed an underlying issue causing a certain subset of automations to fail unexpectedly

🐛 Contracts - Fixed an issue where updating a ticket's client did not correctly re-invoice hours for Limited/Block Hours contracts

🐛 Xero - Fixed an issue where Tracking Categories were not appearing or updating correctly

🐛 Forms - Fixed an issue where deleted forms were not properly moving to the Recycle Bin

🦄 Tickets - You can now launch asset chat directly on a ticket with the entire conversation saved to the ticket timeline

✨ API - GET Ticket Statuses is now available (in preparation for Tickets)

✨ API - GET Ticket Tags is now available (in preparation for Tickets)

✨ API - GET Ticket Types is now available (in preparation for Tickets)

🐛 General - Fixed an issue where adding an inline element to a signature would incorrectly add extra spaces or jump to the next line