Changelog

If you opted in, your tenant will be migrated to our new Australia East region across two evenings. This page covers everything you need to know: what's happening, what to expect, and what you need to do.

💻 Day 1: Asset Migration — Friday 19 June, 5:00pm–11:00pm AEST

As part of our Australia East region migration, we will be performing Asset Migration for tenants that opted into the AU migration.

Before the window:

To ensure a smooth migration, please have as many of your assets online as possible. If any devices are currently offline, try to bring them online over the coming days so they can migrate across — any assets offline during the window will migrate automatically the next time they come online.

What to expect:

• No action or assistance will be required from end users

• There will be no service outage during the migration

• No data loss is expected as part of this activity

• You are not expected to experience any issues across any area of the application

• Users who are actively working during the migration window may experience an automatic app refresh

• The application switchover will be instantaneous; however, device migration may take up to 30 minutes to complete

• Users of the native application will be automatically logged out and will need to sign in again once the migration is complete

• Application performance will be temporarily degraded until the data cutover is completed, with full performance expected to be restored by Saturday at 11:00pm AEST

🔗 Follow live: https://status.gorelo.io/maintenance/922291

🗄️ Day 2: Data Migration — Saturday 20 June, 5:00pm–11:00pm AEST

We will begin migrating data at 5:00pm AEST, which is expected to take approximately 2 hours. Once the data migration completes, we will first verify that all data has been successfully migrated before switching over production tenants — this verification may take up to an additional 3 hours.

⚠️ Important: Do not create or update data during this window

Please do not create, update, or post any data during this 5-hour window (2 hours for migration plus up to 3 hours for verification) — changes made during this period will be lost. This includes:

• Incoming data from external integrations — inbound emails, invoice webhooks, automations, and triggers — will not be processed and will be lost

• Any data created or updated by technicians during this period — tickets, clients, assets, and related records — will also be lost

🔄 Action required: Public API users

After the switchover, update your Public API endpoint:

• From: https://api.usw.gorelo.io/

• To: https://api.aue.gorelo.io/

📋 What won't be migrated

The following historical data will not carry over to the new region:

• Check run history

• Email logs history

• Invoice sync error logs

All other data will be migrated in full.

🔗 Follow live: https://status.gorelo.io/maintenance/922294

✅ After the migration

We will confirm once the migration is complete. If you have any questions or concerns ahead of the migration, please reach out to our support team (help@gorelo.io) — we're happy to help.

✨ Projects - Public conversation thread can now be added to tasks and will support upcoming automations

✨ Tickets - Shipment tracking information is now supported when merging tickets

✨ Assets - Agent install commands for Windows and macOS have been significantly shortened for better copy/paste support

🐛 Tickets - Fixed an issue where scheduled tickets were not showing in notifications under specific conditions

🐛 Assets - Fixed an issue where assets were unable to check for Gorelo Connect end-user updates

🐛 Assets - Fixed an issue causing certain recurring scripts to fail execution on Windows and macOS

📣 Heads up: Australia East Migration — 19–20 June

If you opted into the AU migration, you will be migrated to our new Australia East region across two evenings: Asset Migration on Friday 19 June (5pm–11pm AEST) and Data Migration on Saturday 20 June (5pm–11pm AEST). No outage is expected, but please avoid creating or updating data during the 20 June window, as changes made then will be lost. Public API users will need to update their endpoint after the switchover. A detailed announcement with everything you need to know is on its way — keep an eye out!

🦄 Portal - You can now share Projects via the Client Portal, giving your clients visibility into basic project info and progress (via the ‘Share with’ field on Project Detail)

✨ Portal - You can now choosecustom text color for the branding theme

✨ Portal - Selection border color now follows the branding theme

✨ General - Email delivery status now updates after a successful retry (on Tickets and Tasks)

🐛 Assets - Fixed an issue where certain assets would fail to show the correct status due to underlying retry issues

🐛 Projects - Fixed an issue where users were unable to tag individuals while a project task was open in a tab

🐛 Tasks - Fixed an issue where the Task Drawer was opening for non-existent tasks in the Task List

🌏 Australia East Region - Opt-in/opt-out is live for our new Australia East infrastructure. Organization owners, please make your selection before the deadline on June 10th 2026 — no response means you'll stay on US infrastructure by default.

🦄 Assets - Public URL for the RMM agent is now available to make deployment easier

✨ Portal - "User is typing" indicator now appears in the Client Portal and on tickets

✨ Portal - Tags in Ticket Summary can now be expanded into a modal for deeper analysis

✨ Portal - Opening docs in the Client Portal is now faster and smoother

🐛 Tickets - Fixed an issue where attachment duplication could occur under specific circumstances with third-party conversations

🐛 Contracts - Fixed an issue where a 500 error was appearing when handling null values

🔮 On the Horizon - Big changes that have our whole team working around the clock!

🌏 Australia East Region - We're standing up brand-new infrastructure in Australia East to deliver lower latency, improved performance, and local data residency for our APAC customers. Migration planning is well underway, and we'll share cutover timing and what you need to do (spoiler: very little!) closer to the date.

Make sure your organization owner opts in or out by June 10th! If no response is received, you will be opted out automatically and your data will stay in the US.

💳 Subscription Overhaul - A major refresh of how Gorelo handles licensing is in active development. The headline changes:

• Granular per-seat licensing — pay only for what each team member actually uses, with distinct tiers for Full users, PSA-Only users, and Co-Managed users

• Native AUD billing — Australian customers will be invoiced directly in AUD, no more FX surprises or conversion fees

• More flexible plan management, clearer invoice line items, and smoother upgrade/downgrade flows

More to come on both!

🦄 The Client Portal has been redesigned from the ground up with our new design language for a significantly better UX, prioritizing visual consistency and smart information density — and supporting more customization!

✨ General - We've launched a dedicated status page at https://status.gorelo.io/ where you can check the current health of Gorelo and follow live incident updates

✨ Projects - Billing override settings can now be saved in project templates

✨ QBO - Our QBO integration is now powered by a Cloudflare Worker implementation for improved reliability and performance

✨ Xero - Our Xero integration is now powered by a Cloudflare Worker implementation for improved reliability and performance

✨ Assets - Updated the wording in the Merge Asset popup for improved clarity

✨ Assets - WinGet is now auto-installed on devices that don't ship with it (Windows IoT Enterprise, embedded versions etc.)

🐛 Reports - Fixed an issue where #NAME? was displayed in CSV exports when names contained --

🐛 Contracts - Fixed an issue where updating a contract did not save the Contract Group Name

🐛 Contracts - Fixed an issue where the Contract API returned a 500 error ("value cannot be Null")

🐛 General - Fixed an issue where clearing notifications could cause the app to freeze

🦄 AI Ticket Titles are here! Automatically polish ticket titles for clarity and consistency. Navigate to Settings > AI > Auto Ticket Titles to get started

🦘 Australian Data Residency opt-in is now available — if you’re the organization owner, make sure you opt-in or out by June 10th

✨ Projects - Added a timer directly on the Task slide-out for easier time tracking

🐛 Projects - Fixed an issue where notifications from other projects appeared in the new Project/Task notification stack

🐛 1Password - Fixed an issue where 1Password sync was not working for large vaults

🐛 Reports - Fixed an issue where ticket titles were showing empty in certain areas

🐛 Contracts - Fixed an issue where the PDF preview was not showing page breaks

🐛 Reports - Fixed an issue where titles containing -- displayed as #NAME? in CSV exports of the Time Spent report (and other reports)

🐛 Expirations - Fixed an issue where expiration alerts for custom assets were not generating as expected under specific circumstances

🦄 Australian data residency is coming to Gorelo! We're building out infrastructure in Australia so MSPs can choose to host their data locally instead of in the United States.

If you're an organization owner, you'll soon see an in-app prompt to opt in or opt out of migration. The migration itself will be a one-time event with brief, scheduled downtime — we'll communicate specific dates and times in advance. If no selection is made by the deadline, your organization will remain on US infrastructure.

Heads up: this is a permanent decision. If Gorelo opens additional regions in the future, organizations on Australian infrastructure won't be eligible to migrate to them.

✨ Projects - Shipment Tracking is now available within Project Tasks

✨ Reports - Warranty Start Date and Warranty End Date is now available via the Asset Summary Report (including the client portal)

🐛 Approve and Invoice - Fixed an issue where Projects were appearing under Tickets in Approve and Invoice

🐛 Contracts - Fixed an issue where dates were displayed in UTC instead of local time

🐛 Assets - Fixed an issue where intermittent connection errors prevented assets from being correctly marked as offline

🦄 Assets - Connection in progress banner can now be displayed when establishing a remote session (Windows and macOS). This can be enabled via your Gorelo Connect plugin.

✨ Assets - Added a tooltip to Event Log checks to clarify behavior when multiple IDs are involved

✨ Bundles - Bundle list now supports CSV export

✨ Products - Product list now supports CSV export

✨ QuickBooks - Labor combinations now automatically update their corresponding products in QBO

🐛 Assets - Fixed an issue where the Patch Management plugin was not strictly following the configured policy criteria for ‘Do Nothing’

🐛 Assets - Fixed an issue where the warranty lookup was not functioning for newly added assets

🐛 Automation - Fixed an issue where automations were not rescheduling on the latest Pending trigger when there was no change in the ticket’s Pending state

🐛 Bundles - Fixed an issue where a permission error was incorrectly shown when updating a Bundle

🐛 Tickets - Fixed an issue where users were unable to send comments under specific circumstances