Changelog

🦄 Assets - Expression-based tagging is now available for macOS. Auto-tag assets based on Installed Apps, Installed Services (launchd daemons/agents), Preference Storage, or Asset Name.

✨ Projects - Private comments on Projects and Tasks can now be edited/deleted by the author

✨ Contracts - Block Hour template names are now shown on contract invoices

✨ Tickets - Time entries in military time are now always interpreted correctly (e.g. 1300 is always 1:00 PM)

🐛 Tickets - Fixed an issue where copy/pasting added unusual characters and broke links

🐛 Tickets - Fixed an issue where scheduled Tickets were not being created in the Australia East region

🐛 Documents - Fixed an issue where data was not retained when switching tabs in edit mode

🐛 Reports - Fixed an issue where the Projects updated title was not showing on the Time Spent report

🐛 Reports - Fixed an issue where the Ticket Summary report CSV export was missing the Type column and including hidden columns

✨ Portal - Quick Connect download links can now be shown on the portal sign-in page

✨ Projects - The ‘Shared with’ field is now available in the Project List filters

✨ QuickBooks - Draft invoices in Gorelo can now be synced to QBO (toggled via the configuration page)

✨ QuickBooks - Improved syncing to better handle duplicate invoice numbers

✨ Signup - Added a region selection step during the trial signup process

🐛 Invoices - Fixed an issue where invoices created with a $0 amount were not automatically updating to a "Paid" status

🐛 Policies - Fixed an issue where a deleted policy could not be distributed under certain circumstances

🐛 Projects - Fixed an issue where deleting a task from the Task Slider could cause the interface to freeze

🐛 Tickets - Fixed an issue where the "View Original" background appeared black for AUE migrated customers

Australian data residency is now live on Microsoft Azure (Australia East)!

Over the weekend of 19–20 June, all tenants that opted into the migration were successfully moved to Australia East. Thank you to everyone for your patience and cooperation during the cutover window. All other tenants are unaffected and remain on West US 2.

Signups will reopen on Monday 22 June. From then onwards, new trials will be asked to choose their data region (Australia or United States) at signup — this is a permanent choice, as data cannot be migrated between regions later.

AUD billing will be available in the near future for all tenants in the Australia East region. Until then, you'll continue to be invoiced in USD.

Public API users on Australia East should now use https://api.aue.gorelo.io/. The previous https://api.usw.gorelo.io/ endpoint remains active for US-hosted tenants.

If you opted in, your tenant will be migrated to our new Australia East region across two evenings. This page covers everything you need to know: what's happening, what to expect, and what you need to do.

💻 Day 1: Asset Migration — Friday 19 June, 5:00pm–11:00pm AEST

As part of our Australia East region migration, we will be performing Asset Migration for tenants that opted into the AU migration.

Before the window:

To ensure a smooth migration, please have as many of your assets online as possible. If any devices are currently offline, try to bring them online over the coming days so they can migrate across — any assets offline during the window will migrate automatically the next time they come online.

What to expect:

• No action or assistance will be required from end users

• There will be no service outage during the migration

• No data loss is expected as part of this activity

• You are not expected to experience any issues across any area of the application

• Users who are actively working during the migration window may experience an automatic app refresh

• The application switchover will be instantaneous; however, device migration may take up to 30 minutes to complete

• Users of the native application will be automatically logged out and will need to sign in again once the migration is complete

• Application performance will be temporarily degraded until the data cutover is completed, with full performance expected to be restored by Saturday at 11:00pm AEST

🔗 Follow live: https://status.gorelo.io/maintenance/922291

🗄️ Day 2: Data Migration — Saturday 20 June, 5:00pm–11:00pm AEST

We will begin migrating data at 5:00pm AEST, which is expected to take approximately 2 hours. Once the data migration completes, we will first verify that all data has been successfully migrated before switching over production tenants — this verification may take up to an additional 3 hours.

⚠️ Important: Do not create or update data during this window

Please do not create, update, or post any data during this 5-hour window (2 hours for migration plus up to 3 hours for verification) — changes made during this period will be lost. This includes:

• Incoming data from external integrations — inbound emails, invoice webhooks, automations, and triggers — will not be processed and will be lost

• Any data created or updated by technicians during this period — tickets, clients, assets, and related records — will also be lost

🔄 Action required: Public API users

After the switchover, update your Public API endpoint:

• From: https://api.usw.gorelo.io/

• To: https://api.aue.gorelo.io/

📋 What won't be migrated

The following historical data will not carry over to the new region:

• Check run history

• Email logs history

• Invoice sync error logs

All other data will be migrated in full.

🔗 Follow live: https://status.gorelo.io/maintenance/922294

✅ After the migration

We will confirm once the migration is complete. If you have any questions or concerns ahead of the migration, please reach out to our support team (help@gorelo.io) — we're happy to help.

✨ Projects - Public conversation thread can now be added to tasks and will support upcoming automations

✨ Tickets - Shipment tracking information is now supported when merging tickets

✨ Assets - Agent install commands for Windows and macOS have been significantly shortened for better copy/paste support

🐛 Tickets - Fixed an issue where scheduled tickets were not showing in notifications under specific conditions

🐛 Assets - Fixed an issue where assets were unable to check for Gorelo Connect end-user updates

🐛 Assets - Fixed an issue causing certain recurring scripts to fail execution on Windows and macOS

📣 Heads up: Australia East Migration — 19–20 June

If you opted into the AU migration, you will be migrated to our new Australia East region across two evenings: Asset Migration on Friday 19 June (5pm–11pm AEST) and Data Migration on Saturday 20 June (5pm–11pm AEST). No outage is expected, but please avoid creating or updating data during the 20 June window, as changes made then will be lost. Public API users will need to update their endpoint after the switchover. A detailed announcement with everything you need to know is on its way — keep an eye out!

🦄 Portal - You can now share Projects via the Client Portal, giving your clients visibility into basic project info and progress (via the ‘Share with’ field on Project Detail)

✨ Portal - You can now choosecustom text color for the branding theme

✨ Portal - Selection border color now follows the branding theme

✨ General - Email delivery status now updates after a successful retry (on Tickets and Tasks)

🐛 Assets - Fixed an issue where certain assets would fail to show the correct status due to underlying retry issues

🐛 Projects - Fixed an issue where users were unable to tag individuals while a project task was open in a tab

🐛 Tasks - Fixed an issue where the Task Drawer was opening for non-existent tasks in the Task List

🌏 Australia East Region - Opt-in/opt-out is live for our new Australia East infrastructure. Organization owners, please make your selection before the deadline on June 10th 2026 — no response means you'll stay on US infrastructure by default.

🦄 Assets - Public URL for the RMM agent is now available to make deployment easier

✨ Portal - "User is typing" indicator now appears in the Client Portal and on tickets

✨ Portal - Tags in Ticket Summary can now be expanded into a modal for deeper analysis

✨ Portal - Opening docs in the Client Portal is now faster and smoother

🐛 Tickets - Fixed an issue where attachment duplication could occur under specific circumstances with third-party conversations

🐛 Contracts - Fixed an issue where a 500 error was appearing when handling null values

🔮 On the Horizon - Big changes that have our whole team working around the clock!

🌏 Australia East Region - We're standing up brand-new infrastructure in Australia East to deliver lower latency, improved performance, and local data residency for our APAC customers. Migration planning is well underway, and we'll share cutover timing and what you need to do (spoiler: very little!) closer to the date.

Make sure your organization owner opts in or out by June 10th! If no response is received, you will be opted out automatically and your data will stay in the US.

💳 Subscription Overhaul - A major refresh of how Gorelo handles licensing is in active development. The headline changes:

• Granular per-seat licensing — pay only for what each team member actually uses, with distinct tiers for Full users, PSA-Only users, and Co-Managed users

• Native AUD billing — Australian customers will be invoiced directly in AUD, no more FX surprises or conversion fees

• More flexible plan management, clearer invoice line items, and smoother upgrade/downgrade flows

More to come on both!

🦄 The Client Portal has been redesigned from the ground up with our new design language for a significantly better UX, prioritizing visual consistency and smart information density — and supporting more customization!

✨ General - We've launched a dedicated status page at https://status.gorelo.io/ where you can check the current health of Gorelo and follow live incident updates

✨ Projects - Billing override settings can now be saved in project templates

✨ QBO - Our QBO integration is now powered by a Cloudflare Worker implementation for improved reliability and performance

✨ Xero - Our Xero integration is now powered by a Cloudflare Worker implementation for improved reliability and performance

✨ Assets - Updated the wording in the Merge Asset popup for improved clarity

✨ Assets - WinGet is now auto-installed on devices that don't ship with it (Windows IoT Enterprise, embedded versions etc.)

🐛 Reports - Fixed an issue where #NAME? was displayed in CSV exports when names contained --

🐛 Contracts - Fixed an issue where updating a contract did not save the Contract Group Name

🐛 Contracts - Fixed an issue where the Contract API returned a 500 error ("value cannot be Null")

🐛 General - Fixed an issue where clearing notifications could cause the app to freeze