Changelog

🦄 Assets - The processes list is now live and shows CPU/Memory consumption columns (Windows and macOS)

🦄 Assets - Live terminal is now available for macOS

✨ Automations - Triggers now support tasks with similar conditions/actions to tickets

✨ Automations - The Status field condition can now match multiple statuses

✨ Domains - Domain expiration lookups now use a more reliable data source

✨ API - GET /v1/time-entries - list time entries across all tickets and tasks, with client, ticket, task, user and invoice filters

✨ API - GET /v1/time-entries/{id} - get a single time entry

✨ API - POST /v1/time-entries - log time against a ticket. Billing role, work type and service line default from the ticket then the user

✨ API - PATCH /v1/time-entries/{id} - update a time entry's hours, billing details or comment

✨ API - DELETE /v1/time-entries/{id} - delete a time entry. Approved, invoiced or void entries return 409

✨ API - GET /v1/billing-roles and GET /v1/work-types - reference data for time entries

✨ API - GET /v1/contracts - list billing contracts with their service lines. Filter by ClientIds

✨ API - GET /v1/invoices/{id}/pdf - download an invoice as PDF

✨ API - POST /v1/tickets/{ticketId}/conversations/approval - create an approval on a ticket

✨ API - POST /v1/tickets/{ticketId}/conversations/side-conversation - create a side conversation on a ticket

🐛 Contacts - Fixed an issue where pasting a very long email address on the contact page caused problems

🐛 Email - Fixed multiple issues including being unable to add stripped domains with single-letter subdomains, and Loop Detection blocking Alerts and stripped domains

🐛 Products - Fixed an issue where the tax code was not inherited when a product category was bulk updated

This is an API-only update that includes breaking changes. Product updates will follow in a separate release.

⚠️ API - GET /v1/tickets/{id} - BillingOverride now returns ServiceLine, BillingRole and WorkType as { Id, Name } objects instead of ContractServiceId, BillingRoleId and WorkTypeId.

⚠️ API - PATCH /v1/tickets/{id} - BillingOverride.ContractServiceId is now ServiceLineId. Requests still sending the old name are rejected with a 400.

⚠️ API - BillableStatus Id 2 is now named No charge (was NotBillable) and Id 3 Non-billable (was NotBillableHidden). Ids are unchanged — match on Id, not Name.

⚠️ API - GET /v1/tickets - ContactId is now null instead of 0 when no primary contact is set.

⚠️ API - PATCH /v1/tickets/{id} - ClosedOn sent without UpdatedOn now sets UpdatedOn to the same value instead of the current time.

⚠️ API - Stricter validation. Inputs that were previously dropped, coerced or half-applied on tickets, comments and alerts now return a 400 with a specific message. Nothing previously storable is now rejected.

⚠️ API - Undocumented internal headers and query parameters are now stripped at the gateway.

🦄 Live Terminal (preview) is now available on Windows and lives alongside the standard CLI for now. Output streams as it happens, the session keeps its state between commands, and interactive prompts work — so nslookup, diskpart, and Read-Host all behave the way they do when you're sitting at the machine. More to come!

✨ API - You can now set a backdated CreatedOn and UpdatedOn when creating a ticket or comment via the Public API (optional but useful for migration)

✨ Assets - Disk usage, CPU, and memory checks are now available for macOS

✨ Invoices - Dynamic assets and contacts now appear after bundled products on invoices (applies to new invoices only)

✨ Tickets - Additional variables are now available for email templates

🐛 Dashboard - Fixed an issue where the time spent widget was missing under certain circumstances

🐛 Docs - Fixed an issue where document content disappeared when opening a document in edit mode

🐛 Invoices - Fixed an issue where dynamic quantities and invoice period were displayed without line breaks on Xero and QuickBooks invoices

🦄 Assets - Agent connectivity has moved off IoT Hub onto WebSockets for better performance, reachability, and reliability. This also prepares us for live terminal, live resources, and more!

✨ API - List filtering now available on clients, contacts, agent assets and custom assets: StatusIds, ClientIds, keyword Query, and Created/Updated date ranges

✨ API - New DELETE endpoints for agent assets, custom assets, clients, contacts, tickets, and private comments. Blocked deletes return a 409 naming what's in the way, with guidance on how to clear it

✨ API - Custom assets can now be listed via GET /v1/assets/custom

✨ API - GET /v1/tickets now includes ChecklistSummary

✨ API - GET /v1/tickets/{id} has been introduced and returns a fuller ticket than the list: description, time and billing breakdown (actual vs adjusted hours, split by billable / not billable), products, shipments, linked assets, banner etc.

✨ Contracts - Dynamic Contacts/Assets have been decoupled from the description field, so product/bundle description updates will no longer overwrite them

✨ Contracts - Block hour templates now support COA Code, Tax Rate, and Description fields that flow through to invoices

✨ Reports - Contract Profitability now supports Projects

✨ Tickets - Merge now supports Project Tasks as a destination

✨ To Do - Ticked items disappear instantly, done tasks and projects no longer clutter the list, the current ticket/task is highlighted, and due-date grouping and formatting are smarter

🐛 Tickets - Fixed an issue where @mentions were not functioning from ticket creation when source was set to Email

This is an API-only update that includes breaking changes. Further updates will follow in a separate release.

⚠️ API - GET /v1/tickets - IsAwaitingClient has been renamed to IsWaitingOnThem, and the SLA Minutes field has been renamed to ElapsedBusinessMinutes

⚠️ API - GET /v1/assets/agents - ClientLocationId has been renamed to LocationId, and WarrantyExpiryDate has been split into WarrantyStartDate and WarrantyEndDate. Applies to both the agent list and get-by-id.

⚠️ API - GET /v1/contacts - ClientLocationId has been renamed to LocationId. Applies to the contact list, get-by-id, POST and PATCH responses.

✨ API - Ticket comments are now available in the public API. List and read comments, list conversations, create comments, and upload attachments

✨ API - GET /v1/tickets now supports query parameters: StatusIds, ClientIds, UpdatedSince, Keyword Query and more

✨ Automations - The Time Since Trigger condition now works when automations are chained

✨ Tickets - Checklists now support Group-based visibility

🦘 AUD pricing is now available for existing subscribers in the Australia East region -- your Gorelo subscription will automatically convert to AUD on renewal

🐛 API - Fixed an issue where GET /v1/contacts returned incorrect Primary Email and Email Alias values in list responses

🐛 Docs - Fixed an issue where documents could not be scrolled horizontally

🐛 Tickets - Fixed an issue where actions nested inside a Wait Block could not be changed in Shortcuts

✨ Automation - You can now use ticket Priority as a condition for Event and Time-based Automation triggers

✨ Contracts - Time entries on Limited and Block hour contracts are now split when the remaining included hours are less than the time entered

✨ QBO - The Contract/Invoice reference field now syncs to QuickBooks Online

✨ Settings - ‘Not Billable (Hidden)’ has been added as a Billable Status for Work Types

🐛 General - Fixed an issue where the 3-dot menu in certain areas would not open on the latest version of Firefox

🐛 General - Fixed an issue where the Time Spent dashboard widget did not update without a manual page refresh

🐛 Invoices - Fixed an issue where strikethrough and numbered list formatting in descriptions was not reflected on invoice PDFs

This is an API-only update that includes breaking changes.

⚠️ API - Every response is now wrapped in a standard envelope (StatusCode, IsSuccess, Data, DataContext, Notifications) and all response fields are PascalCase -- read your payload from Data. The OpenAPI spec (swagger.json) has been updated to match the new response format -- regenerating your client is the quickest way to pick up the envelope and PascalCase changes.

⚠️ API - Pagination metadata has moved from the top level into DataContext.Pagination, and cursors are now signed -- a cursor held across the release will be rejected once, so restart from the first page

⚠️ API - pageSize outside 1-200 is now rejected with a 400 instead of being silently clamped

⚠️ API - sortBy and sortOrder on the ticket list are now rejected if they aren't a documented value, instead of falling back to updatedOn / desc

⚠️ API - statusId is now required when creating a ticket via POST /ticket

⚠️ API - Request bodies containing unknown or misspelled fields are now rejected with a 400 instead of the field being ignored

✨ API - Every failure now returns a 6-digit Code in Notifications[] -- branch on that instead of message text