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It would be nice to get a ticket or notification if Gorelo is uninstalled on device.

Notification if Gorelo is uninstalled

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Need the ability to configure service level agreements on a per contract basis according to ticket/issue priority.  Additional logic could be built against this to notify if an SLA breach is near and reporting/dashboard widgets to keep an eye on service delivery.

Contracts - Service Level Agreements

One of the things that is stopping us from moving all devices from Ninja to Gorelo is Ninja’s ability to allow us to provide clients with remote access to specified devices via Ninja remote (at no per user charge). We have a number of clients that we have set this up for. It means that we do not need to configure VPN access for clients. With data now in Sharepoint, remote access is a great solution with easy management.Are we able to get a similar setup in place with Gorelo Connect??I would be willing to entertain a small, well miniscule!, per user monthly charge if that is what is needed to get it across the line.

Allow clients Gorelo Connect access to specific devices

Allow temporary access to Gorelo Connect (Remote Control) for guests, vendors etc. Similar to a Host Pass for Screenconnect

Temporary Access for Gorelo Connect

Surface related information via AI -- tickets and documentation.

🦄 Tickets - Insights via AI

Would be great to set permissions on who can see forms shown in the portal. Not everyone in the client’s company needs to see Onboarding or Offboarding forms for example.

Set permissions for forms on the portal

Let's replace the outdated system tray icon with a modern, fully branded conversational interface directly on the client's desktop. This messenger will allow end-users to submit tickets, track existing requests, and access self-service forms or even scripts. <img src="https://65fa1892eed0851868a1c2a3.featurebase-attachments.com/c/post/6a07ad525141319b318a78c0/019e2dfd-0a7c-73df-86cf-a6c9590aa3dc/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260812T190000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260812%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=04bb02da16469e52bb0b439053075fbdad6c9ab9984ff00f7648dcf8e1ac58d2" data-width="25%" data-align="left" alt="" data-featurebase-content-key="65fa1892eed0851868a1c2a3/post/6a07ad525141319b318a78c0/019e2dfd-0a7c-73df-86cf-a6c9590aa3dc/b64u-aW1hZ2UucG5n.png" data-featurebase-content-filename="image.png">

🦄 Messenger

We've been adding a ton of features, and now we are redesigning the entire Gorelo platform to tie them all together. This massive update applies our new design language globally to eliminate inconsistencies, improve UX, and deliver a unified, high-density environment — with Light Mode finally built in as a first-class citizen!<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="65fa1892eed0851868a1c2a3/post/6a07b1786c418cb3589a75f2/019e2e0c-bf91-703e-871f-505d31d4307b/b64u-aW1hZ2UucG5n.png" data-featurebase-content-filename="image.png" src="https://65fa1892eed0851868a1c2a3.featurebase-attachments.com/c/post/6a07b1786c418cb3589a75f2/019e2e0c-bf91-703e-871f-505d31d4307b/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260812T190000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260812%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=220c81439b02d2275d421c07212f0861e1a52160bdab0342ce717fb07c869c08">

🎨 Gorelo Redesign (with Light Mode)

A great mobile app needs to be fast, reliable, and easy to read on the go.We’re wiping the slate clean — a complete, ground-up rebuild of the Gorelo mobile app using our unified design language to finally give you an experience that matches the power of the web. This total overhaul allows us to address stability issues, drastically improve the mobile UX and roll in your top requests :)(For transparency, the existing mobile app was always a stepping stone to get you connected while we built out the web platform. Now it's mobile's turn!)

📱 Mobile App Overhaul (Rebuild & Redesign)

Could we please have Tickets exposed in the API too, including creation.Heaps of integrations / automations I’d love to create with this, but crucially this would allow us to generate tickets form 3rd party platforms (webhooks!), and ‘import’ tickets from other PSAs if desired.It’s unlimited fun, let’s do this!

Tickets API

Remote access is one of the most important tools in your day, so we're building our own -- from the ground up.A next-gen engine that runs straight from the browser (no installs), with a hardware-accelerated pipeline for fast, crisp sessions, region-based routing to keep client data where it belongs, and remote tied directly into your tickets and devices the way only a native tool can.Owning the whole stack also unlocks the things you've been asking for: client (end-user) remote access, secure temporary access for third parties, and a seamless Quick Connect experience. (For transparency, the current remote tool got you connected while we built the platform. Now it's time for it to be truly ours.)

L'accès à distance est l'un des outils les plus importants de votre quotidien ; c'est pourquoi nous développons le nôtre, de A à Z.Un moteur de nouvelle génération qui s'exécute directement depuis le navigateur (sans installation), doté d'un pipeline accéléré par le matériel pour des sessions rapides et fluides, d'un routage basé sur la région pour que les données des clients restent là où elles doivent être, et d'une connexion à distance directement intégrée à vos tickets et à vos appareils, comme seul un outil natif peut le faire.Le fait de maîtriser l'ensemble de la pile nous permet également de répondre à vos demandes : accès à distance pour les clients (utilisateurs finaux), accès temporaire sécurisé pour les tiers et une expérience « Quick Connect » fluide. (Par souci de transparence, l’outil de connexion à distance actuel vous a permis de rester connectés pendant que nous développions la plateforme. Il est désormais temps qu’il soit véritablement le nôtre.)

🖥️ Gorelo Connect v2

Option to automatically invoice for approved time/products — include them on next contract invoice creation.

Automatically invoice for approved time/products

Map clients in Gorelo to sites in UniFi Site Manager. Automatically create custom assets from UniFi devices etc.

🦄 Integrations - Ubiquiti (unifi.ui.com)

This is a feature I'm used to off of our previous platform. I'd love to see this implemented in Gorelo. Seeing devices in a network that aren't enrolled into gorelo yet would be amazing.

Network Scan

Being able to change registry items to repair windows without interrupting the end user.

Registry Editor

<ul><li>Basic key functionality</li><li>SSH access</li><li>Remote terminal</li><li>Hostname</li><li>Public &amp; Private IP</li><li>Disk info</li></ul>

Linux Agent

Pair Pax8 catalog items with products/bundles to keep the price and/or cost automatically synced.

Sync from Pax8 catalog to products/bundles

Similar to Task Manager, a Live Performance graph of CPU, RAM, Network &amp; Disk Queues would be great on the Asset.

E.g. Attached screenshot...

Asset Performance Graphs

Implement Wake-on-LAN that will automictically choose an existing device that's online to send the packet from.

✨ Assets - Wake-on-LAN

Somewhere where we can see the historical data of these things on a machine.

Dashboard for CPU, Memory, Storage, and Video Card analytics. 30 day 60 day.

Embed payment links on invoices, set up automatic payments on contracts, and let end-users manage bank/CC details from the portal. QBO and Xero support.

🦄 Integrations - Payments

Upload an MSI/EXE to create an app install package that can be distributed via policies.

🦄 Assets - Upload MSI/EXE and create an app install package

Create and send professional, branded proposals to clients. Supports optional items, digital acceptance with signature, and seamless conversion into tickets, invoices, or contracts.

🦄 Proposals (Quotes)!

Would it be possible to use Gorelo Connect on an ad-hoc basis with devices that don’t have the Gorelo agent installed? We often need to help clients troubleshoot devices that aren’t managed by us. Screenconnect creates a URL or code which we can send to the user and have them connect, and then removes itself after the session is terminated.

Ad-Hoc Gorelo Connect

Allow other Gorelo users to share templates for each.   Also, good to see what others are doing and how they are using it.

Community - Forms, Checklists, Docs, Structured Docs, Scripts

Enable real-time, secure, interactive terminal (CLI) access to endpoints from within the RMM console. This feature would allow technicians to perform live diagnostics, troubleshooting, and administrative tasks without needing to initiate full remote desktop sessions.