Gorelo 2025 — Year in Review 🎉
2025 was huge for Gorelo with 43 releases and 374 updates shipped along the way: 39 🦄 features, 221 ✨ enhancements, and 114 🐛 bug fixes.
This year was all about getting the fundamentals solid… and actually launching the thing 🚀
Gorelo officially launched on May 15, and over the months that followed we rolled out major foundations — Gorelo Connect, end-user chat, and SOC 2 to name just a few.
We’ve got big plans for 2026! Projects is in the final stretch, Proposals is right behind it, and we’re also bringing Australian infrastructure and AUD billing. A full UI/UX redesign is on the cards too… and yep, Light Mode will finally be happening!
A few sneaky releases to close out the year 🧁
🦄 Quick Connect is now available in alpha — generate a short URL for a one-off remote session. Access it via Asset List → bottom of Views → Quick Connect. (Windows-only for now, more to come)
✨ Assets - Agents are now quicker to report online after boot
✨ Assets - Tray App mailto: link now supports additional parameters
✨ Tickets - Keyboard shortcut ‘N’ has been introduced and focuses the private comment field
✨ Xero - Draft invoices can now be synced (toggled off by default)
🐛 Automation - Fixed an issue where @ticket notifications were not sent to organization owners
Quick recap of some exciting stuff from 2025 (if you missed it)
🦄 Gorelo Connect launched — native remote control + remote file explorer
🦄 Gorelo Connect for macOS released + technician-side support landed later
🦄 SOC 2 Type I completed 🔒
🦄 Apps Layout — aggregate every app + version across all assets, drill into devices, take action
🦄 Patches Layout — same idea, but for patches (visibility + drill-down workflows)
🦄 Maintenance Mode for Assets (pause checks/plugins/scripts + silence alerts)
🦄 Maintenance Mode for Uptime
🦄 Expiration Rules — alerts for domains/contracts/warranties nearing expiry
🦄 1Password integration — work with passwords alongside tickets/assets/docs while keeping 1Password storage + autofill
🦄 Slide integration — bring backup visibility into Gorelo and even kick off snapshots from the Asset page
🦄 Public doc links — share docs publicly (no auth), using your portal URL + branding
🦄 Related Items — relate Contacts/Documents/Assets together + attachments
🦄 Embedding — type ‘//’ to embed tickets/assets/clients/contacts/docs/passwords across the platform for easy context
🦄 AI (without the gimmicks):
Prompt Management (control tone/style)
AI Ticket Summary
AI Ticket Tags + AI Ticket Types
Sentiment Analysis (catch unhappy clients early)
🦄 Automation upgrades
Webhooks from automation rules (+ Teams templates)
Alerts as automation triggers
More triggers/conditions/actions across the board
And of course… a mountain of improvements to tickets, billing, portal, scripts, uptime stability, mobile, and all the tiny paper cuts that add up over a year.
Big thanks to everyone who’s been along for the ride this year — appreciate all the feedback and support :)
Have an awesome break and see you in 2026 🎉🎉🎉
Cheers,
Mikel and the Gorelo team