Release Notes - 2026-08-14

✨ API - Ticket comments are now available in the public API. List and read comments, list conversations, create comments, and upload attachments

✨ API - GET /v1/tickets now supports query parameters: StatusIds, ClientIds, UpdatedSince, Keyword Query and more

✨ Automations - The Time Since Trigger condition now works when automations are chained

✨ Tickets - Checklists now support Group-based visibility

🦘 AUD pricing is now available for existing subscribers in the Australia East region -- your Gorelo subscription will automatically convert to AUD on renewal

🐛 API - Fixed an issue where GET /v1/contacts returned incorrect Primary Email and Email Alias values in list responses

🐛 Docs - Fixed an issue where documents could not be scrolled horizontally

🐛 Tickets - Fixed an issue where actions nested inside a Wait Block could not be changed in Shortcuts