August 14th, 2026
New
Improved
Fixed
✨ API - Ticket comments are now available in the public API. List and read comments, list conversations, create comments, and upload attachments
✨ API - GET /v1/tickets now supports query parameters: StatusIds, ClientIds, UpdatedSince, Keyword Query and more
✨ Automations - The Time Since Trigger condition now works when automations are chained
✨ Tickets - Checklists now support Group-based visibility
🦘 AUD pricing is now available for existing subscribers in the Australia East region -- your Gorelo subscription will automatically convert to AUD on renewal
🐛 API - Fixed an issue where GET /v1/contacts returned incorrect Primary Email and Email Alias values in list responses
🐛 Docs - Fixed an issue where documents could not be scrolled horizontally
🐛 Tickets - Fixed an issue where actions nested inside a Wait Block could not be changed in Shortcuts