Skip to main content

Ability to change order of tickets

Feature Request

The ability to drag and drop your tickets and change the order. They don’t always sort by status but sometimes do?

1 comment

Log in to comment and vote

Comments1

  • Mikel from Gorelo

    Team

    Hi mate, sort order is configured on a per View basis… edit the view and you can see what it’s set to.

    By default it sorts by Unread, then by Status and then by the Updated date/time. Unread means the ticket has an email from the client that you haven’t responded to yet.