Add 'Tag Change' to Actions for Ticket Shortcuts
Along with changing status, it would be good to be able to change, add or remove tag from tickets so that the move from one view to another. Eg. 'customer xyz' (where we have a lot of tickets waiting) to 'current'
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Amaranth Dew
Just playing around with this… maybe a 'remove all tags', and then we can add the tags we want. This might also be achieved by allowing us to create our own 'statuses' which I believe is already on the roadmap.