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Additional Variables for Automations

Feature Request

  • {{ticket.createdDate}} — When the ticket was created

  • {{ticket.lastUpdated}} — Last modified timestamp

  • {{ticket.url}} — Direct link to the ticket in Gorelo

  • {{ticket.slaDue}} — SLA due date/time

  • {{ticket.responseDue}} — Response deadline

  • {{ticket.resolutionDue}} — Resolution deadline

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