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  • Mikel from Gorelo changed status to Completed
    TeamPinned

    A limited version of our API is now available! Get information on Clients, Contacts, and Assets — with more coming soon. See https://help.gorelo.io/en/help/articles/4853815-api

  • Violet Highlighter

    Would love this and/or webhook to create ticket from other platforms

    • Brown Meteorite

      such as vapi ( virtual agent)

  • Sapphire Pinwheel

    if enough data exposed I can get any report I like!! My main focus is ticketing data including times, all comment types.

  • Blue Orange

    Hi @Mikel from Gorelo , I’ve reviewed the current roadmap and forgive me if I’ve overlooked something (and for asking just two weeks after the initial API release) but, I can’t see anything about when the API might be getting further endpoints/data available.

    For context, I need to automate everything billing related that I can (for my own sanity).
    In our current solution, we use n8n (flow based workflow/automation tool) to hit our vendor API’s and automate all sorts of things:

    • Domain renewals, monitoring, and billing (even for AU domains from Synergy wholesale which another person has posted about in another post here)

      • Creates tickets if there are issues/anything that needs a human in the loop

    • PAYG phone system billing (I never want to do this manually - yikes)

    • Product sync from Pax8 (cost and sell price sync)

    • Integrating alerts from Zabbix

    • Internet cost price syncing from vendors

    • Also miscellaneous workflows for contracts, processing forms from Formbricks and kicking off automations, creating tickets, etc.


    Anyway, that’s all to say that I appreciate direct integrations with platforms as much as anyone does (they’re easy to setup and they mostly “just work”) but the public API is what we really need for true flexibility/extensibility. Gorelo is very close to being my happy place but I - and I assume many others - need a complete API, or at least a complete billing API.

    TLDR; do you have a timeframe on when the API will be complete/expose most data, or specifically all aspects of billing data?

    Thanks!

    • Mikel from Gorelo

      Team

      Hi mate, no exact time frame as there are so many endpoints we need to expose before we’re complete. We’re constantly working on the API now and here’s a quick overview of where things are headed:

      • POST Alert (in dev)

      • POST Client, Contact

      • GET Users, Groups, Ticket Tags, Ticket Types

      • POST Ticket

      • GET Ticket Status

      • GET Tickets

      • Then likely into billing

      Happy to jump on a call and discuss your needs around the billing endpoints if you’d like. Let me know :)

      • Blue Orange

        Hey mate, I appreciate the info and quick response (on a weekend no less)!

        Great to hear that the API is being actively worked on; it might be worth updating this post to a status that suggests that it is ongoing instead of completed for improved development/roadmap transparency but, it’s not a big deal.
        I’ll keep an eye on the changelog and API docs for updates and if anything appears to be missing or could be improved, I’ll reach out.

        Thanks again.

  • Purple Exoplanet

    Thids would be great to have.

  • Purple Exoplanet

    Really hoping this is done soon!

  • Coral Deer

    I’d like to be able to write my own integrations for contract item quantities and charges.

  • Violet Marker

    9999% wanted / needed. We would love to be able to expose and utilize data for custom tasks / workflows / integrations.

  • Purple Exoplanet

    Came back to just a remind the team that this is really wanted!

  • Beige Cascade

    I’ve already voted on this one, but I wanted to comment to make sure it’s know how important this would be.