Automation

We have been playing around with the 'Automation’ feature and would like to have the ability to add an ‘else’ option.

If ticket status is set to Solved & tag is set to Level 1

Then after 3 days comment ‘@’Heinrich

Else if ticket excludes Level 1 tag

Then ‘@’Tony

Can we have Exceptions and Else if statements (akin to Outlook rules)

Please let me know if this isn’t clear enough