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Automation - Last Comment / Unread Comment - Solved

Feature Request

would dearly love to be able to automatically close solved tickets after 24 hours if no new, unread public comments. -- IE if someone doesnt email back, close the ticket, if they do then dont close the ticket.

Under the current automation there is no option to condition "on last comment/last unread comment"

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Comments1

  • Mikel from Gorelo

    Team

    You can approach this in a slightly different way — instead of manually changing the status to Solved, you can use a Shortcut like this: