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Better Automation (Add "set client" as an option under "Then")

We all ingest tickets from secondary sources - say a vendor.

That vendor doesn’t send emails as if they are from the client.

It sends them from itself, with a subject line about the client.

Gorelo currently supports taking action based on the subject line of a ticket containing certain text.
But the actions you can take are limited, and do not include changing the company the ticket is associated with.

I’d like to see being able to set the company as an option under “Then”.

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Comments1

  • Amaranth Cherry

    💯 This would be nice to have for us as well.