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Chat (Portal to machine)

Feature Request
Allow msps to initiate a chat session with clients without connecting via remote control. This will enable to the employee to reduce call times, log and save conversations and chat with the clients without interrupting their work. Since all msps work differently, an option to initiate the chat solely from the portal side would be great as well as the ability to turn off said setting and allow bi-directional chat initiation. Lastly, the option to tie the chat conversation to a ticket would be a great addition.
Status: Completed9 comments

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Comments9

  • Teal Dew

    Or just make it work with a Teams \ Slack Channel

  • Mikel from Gorelo

    Team

    Chat is now available on macOS. Next up, bringing this onto tickets!

  • Aquamarine Pie

    I like the Chat early access! I know it’s in beta but here’s a couple pieces of feedback if you’d like it!

    Persistence on reboot would be great. I had to close and reopen the chat to bring it back up after restarting a computer today.

    Easier closing of chats without closing the entire computer tab in Gorelo.

    A way to trigger chat directly from a ticket, maybe similar to the CMD and Remote buttons on the linked assets? Then it opens a tab similar to third party conversations? Not really sure the ideal setup for this and frankly the vast majority of the time when I’d start a chat with someone I’d probably open the asset in Gorelo anyway, so this one is not that critical

    -Edit: just saw this is likely already planned, didn’t see that comment in the announcement

  • Mikel from Gorelo

    Team

    We've just launched an early version of Asset Chat. Currently, it's available for end users on Windows and accessible via the Asset Detail page > Chat tab. We'll bring this to macOS and directly onto tickets in the near future (plus heaps more).

  • Bronze Narwhal

    Adding a feature so the user can click a button to send a screenshot would be amazing

  • Mikel from Gorelo

    Team

    Quick update — things are progressing and here’s an early look at the chat box your client will see. Lot’s more to come :)

  • Purple Exoplanet

    I removed my vote from this so API is now ahead. As stated by Lime Koala this is low priority, a ‘nice to have’ but not important feature.

    API will save hours of work. Chat will create hours of work :P

  • Lime Koala

    ScreenConnect already has this feature, so low priority IMO unless it can be directly integrated with the ticketing feature.