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Contracts - Service Level Agreements

Feature Request
Need the ability to configure service level agreements on a per contract basis according to ticket/issue priority. Additional logic could be built against this to notify if an SLA breach is near and reporting/dashboard widgets to keep an eye on service delivery.
Status: In Progress4 comments

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Comments4

  • Red Glacier

    Is there a timeline on this one? Getting harder and harder to manage without it, lots of manual work involved.

  • Amber Fuelcell

    This is also big for me. Contractual obligations require we respond by X time. Turning the ticket red or similar alerts when SLA breach is immanent would be very helpful

  • Copper Pickle

    This is a big one for us also.

  • Copper Corn

    this is pretty essential for us as customers question our performance in quarterly reviews