Skip to main content

Create view that excludes tags

Feature Request
If I've sorted my tickets and I have some that are tagged and therefore 'categorised' to another view, I'd like to have a view without them. Makes it easier to progressively work through things. Eg I have an 'AWA View' and once a ticket is tagged 'AWA' I'd like it removed from my main view. I think this concept could then be used across all views. Include 'this' tag but exclude 'that' tag.
Status: Completed9 comments

Log in to comment and vote

Comments9

  • Red Pudding

    Like this… if possible.

  • Red Pudding

    Thanks so much Shoab, but I was hoping this would be a ticket view. ie. view all tickets from all clients, excluding AWA.

  • Purple Exoplanet

    We've pushed the exclude Asset, Contact, and Client into today's build..

  • Mikel from Gorelo changed status to Completed
    Team

  • Purple Exoplanet

    Hey Phil,

    We've shared this requirement with the dev team and we'll let you know the ETA in a couple of days. We're hoping to push this in next week's deployment! :)

  • Red Pudding

    Hi Shoab,yes that is what I meant. I've actually changed from using tags (as I've learnt the program better) and now have a view for 'AWA' with the only client being 'AWA'. I would now like to exclude the client 'AWA' from my default list. As my contracting clients grow, I will want to do this more often. Thank you for considering this, it's greatly appreciated.

  • Purple Exoplanet

    We currently we don't have the ability to create Client tags in the application. That's why we haven't provided the option to exclude tags from custom views. Do you want the ability to exclude Clients by their Name?

    We are working on adding the exclude tags option to the Asset, Contact and Uptime list.

  • Red Pudding

    Thanks so much Shoaib. How hard would it be to do the same with clients… ie. all clients except ClientA and ClientB?

  • Purple Exoplanet changed status to In Progress

    We've added the Exclude Tags filter to the Custom views – and there's a good chance it'll be on Production this week 🎉