Often vendors require a subject to be as per their ticketing system. We spend a lot of time merging tickets & searching for non-merged tickets because their system does not accept the subject we create no matter if it is the same as the one on their response. They often do not like our ticket number being at the start of the subject.
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Magenta Sun
Often vendors require a subject to be as per their ticketing system. We spend a lot of time merging tickets & searching for non-merged tickets because their system does not accept the subject we create no matter if it is the same as the one on their response. They often do not like our ticket number being at the start of the subject.