I can see it was mentioned previously but it would be amazing if there is new functionality to set up a few different parameters for email notification when different actions with tickets are performed (new ticket issued, new ticket assigned to a lead person, comments posted etc) as sometimes people only get a few tickets assigned to them a week and they donβt sit in windows/app notifications all day.
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π‘ Feature Request
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Open
π‘ Feature Request
Get notified by email when there are changes.