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Export Ticket to PDF

Feature Request

Would love to be able to export a Ticket to Word/Excel/PDF for audit/record/subpoena type requirements. The export process should ask what to include (Everything/Public/Private/Billing, etc.)

I’d be fine with just a PDF but might be handy to export to Word/Excel to be able to manually edit further (in some instances).

The particular case I have currently is that a request has been received from a client to destroy data. I want to save that ticket as a PDF on file should anything escalate at a later date.

2 comments

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Comments2

  • Ivory Control

    A bump for this one, definitely including the added options as shown below (Thread + Notes + Attachments, etc.).

    The feature is required for audit purposes and to document legal matters.

  • Aquamarine Butter

    Agreed. This can also be helpful for my workflow when it comes to billing. If a customer asks why they are being billed, I can print out the ticket thread with the initial problem and the steps taken to fix with time entries. Options like this in osTicket would be really helpful.