Adding more to this one…definitely wanting some rich text/html features added to allow inserting of images from a URL, or use of links (e.g. google/fb review, blog or other portal type site).
Teal Lynx
I’d like to be able to use variables in the signature just like the Email Autoreply / Ticket Updated templates
Also it would be really nice if the email signature was shown when creating a public comment so users don’t end up adding their own manual signature in the comment.
Copper Corn
this is something we’d really like. Rich Text / HTML features will make the replies so much more professional and in line with our old system.
Will also allow easier navigation for the customer to be able to reference their ticket info, etc
Ivory Control
100%. Our office might as well be collectively known by one name now since clients never seem to read the signature to see who they're talking to.
I'm toying with the idea if having little avatars images in signatures - apparently no one wants their real pic shown. 🤷♂️
Coffee Moss
+1. This is a must-have for us.
Mikel from Gorelo
Team
Hey Zac, you can add a plain text signature via your Profile :)
Purple Exoplanet
Mikel Wellsmore: Good to know - however it would be even better to have a HTML or Rich Text email :)
Purple Exoplanet
This could be merged with "HTML or Rich Text signature in ticket responses"
Tan Peach
+1
Chocolate Pickle
We would really value improved email formatting for public comment replies. Currently, replies are limited to plain text, which restricts clarity and prevents us from presenting information to customers in a polished and readable format.
Adding support for basic formatting (bold, lists, hyperlinks, spacing) would significantly improve customer communication and overall service experience.
Green Cedar
it would be nice to have the signature when posting a public reply. It should also include the reference ticket number when emails are received so users and admin can easilly review the ticket.
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Comments12
Ivory Control
Adding more to this one…definitely wanting some rich text/html features added to allow inserting of images from a URL, or use of links (e.g. google/fb review, blog or other portal type site).
Teal Lynx
I’d like to be able to use variables in the signature just like the Email Autoreply / Ticket Updated templates
Also it would be really nice if the email signature was shown when creating a public comment so users don’t end up adding their own manual signature in the comment.
Copper Corn
this is something we’d really like. Rich Text / HTML features will make the replies so much more professional and in line with our old system.
Will also allow easier navigation for the customer to be able to reference their ticket info, etc
Ivory Control
100%. Our office might as well be collectively known by one name now since clients never seem to read the signature to see who they're talking to.
I'm toying with the idea if having little avatars images in signatures - apparently no one wants their real pic shown. 🤷♂️
Coffee Moss
+1. This is a must-have for us.
Mikel from Gorelo
Hey Zac, you can add a plain text signature via your Profile :)
Purple Exoplanet
Mikel Wellsmore: Good to know - however it would be even better to have a HTML or Rich Text email :)
Purple Exoplanet
This could be merged with "HTML or Rich Text signature in ticket responses"
Tan Peach
+1
Chocolate Pickle
We would really value improved email formatting for public comment replies.
Currently, replies are limited to plain text, which restricts clarity and prevents us from presenting information to customers in a polished and readable format.
Adding support for basic formatting (bold, lists, hyperlinks, spacing) would significantly improve customer communication and overall service experience.
Green Cedar
it would be nice to have the signature when posting a public reply. It should also include the reference ticket number when emails are received so users and admin can easilly review the ticket.