Improving Ticket Experience in Mobile App
I know the mobile app is kind of on the back burner, but it would be amazing to be able to use the app the communicate efficiently on the app on tickets. Right now I use the app to see alerts on my phone but I need to get to a computer to do any kind of action or even respond easily. I find myself using Teams/SMS/Email to respond to tickets because it’s time sensitive and only have easy access to my phone. This would be a massive upgrade for my workflow at least.
This request was merged into another request
Comments2
Mikel from Gorelo
Completely agree. What are the absolute basics you’d expect when communicating on a ticket via the mobile app? We want to keep the experience as fast and functional as possible.
Aquamarine Pie
Thank you for the reply!
Absolute basics, just being able to respond to tickets (public and comments). Right now the UI is really messy and blocks all kinds of things. It also doesn’t load well on iPhones.
I’d also love to be able to easily tap a notification and have the app open that ticket, right now that doesn’t work.
Not necessary, but I’d love to be able to do time entries/products in the app. That way if I do something simple at someone’s desk I don’t need to bring out my laptop at all.