As much as we try, we still get spam through to the helpdesk every so often. A "junk mail" button would be handy - delete the ticket, delete the contact, blacklist the email addy.
It would be nice if we could manually mark an email as spam. I assume this could also help train the system.
I also wouldn’t mind a block list feature to block specific email addresses.
Do the emails sit in Spam permanently?
Do you have the option to exclude any of the domains we have added to customers from the spam filter?
Lime Koala
Still no update on this? I get a LOT of "domain related" spam to my helpdesk (we also do hosting). Since it's just a forwarded mailbox, there is no option for filtering that works effectively without putting a man-in-the-middle engine in there.
Purple Exoplanet
Is there a 'known spam email' community list? (Outside of Gorelo)?
Perhaps if so, there could be an option to have a quick action button on the ticket and the ticket list view so that if there is a match, then you can press "Yes Spam" Which deletes the ticket, or "No, not Spam".
Just an idea :)
Tan Duck
My thoughts on this would be to only allow email from known contacts or domains to create tickets by sending in via email
Huzaif Abdul-Sattar changed status to In Review
Team
Huzaif Abdul-Sattar
Team
hey Kris, we are discussing this feature. This is one we want to be very careful with. We want to make sure that customers always get all the needed emails. We also have a spam tagging option with our mail service provider. We are exploring all options.
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Copper Pickle
It would be nice if we could manually mark an email as spam. I assume this could also help train the system.
I also wouldn’t mind a block list feature to block specific email addresses.
Do the emails sit in Spam permanently?
Do you have the option to exclude any of the domains we have added to customers from the spam filter?
Lime Koala
Still no update on this? I get a LOT of "domain related" spam to my helpdesk (we also do hosting). Since it's just a forwarded mailbox, there is no option for filtering that works effectively without putting a man-in-the-middle engine in there.
Purple Exoplanet
Is there a 'known spam email' community list? (Outside of Gorelo)?
Perhaps if so, there could be an option to have a quick action button on the ticket and the ticket list view so that if there is a match, then you can press "Yes Spam" Which deletes the ticket, or "No, not Spam".
Just an idea :)
Tan Duck
My thoughts on this would be to only allow email from known contacts or domains to create tickets by sending in via email
Huzaif Abdul-Sattar
hey Kris, we are discussing this feature. This is one we want to be very careful with. We want to make sure that customers always get all the needed emails. We also have a spam tagging option with our mail service provider. We are exploring all options.