Webhooks can now be called via automation rules! Raw JSON is currently available, and we’ll soon be releasing Teams and Slack templates to make things easier!
Mikel from Gorelo changed status to Planned
TeamPinned
We’re planning to introduce a new webhook action in Automations — this will allow you to fire off a webhook when a new ticket is created and send it to Teams, Zapier etc.
Salmon Pickletop
This would be an essential feature for us, some of our techs don’t have webclient open 24/7 as they might only get a few tickets a week, so relying on app/web notifications won’t work for them, but email would always be first choice!
Indigo Sandwich
Would love to see an option - notification via e-mail or teams - for tix created outside office hours.
Beige Plasma
Agree, pushing updates/notifications to teams or email would be awesome
Azure Chipmunk
Being able to post an alert to a Teams channel that a new ticket has arrived would be beneficial as well.
Log in to comment and vote
Comments6
Webhooks can now be called via automation rules! Raw JSON is currently available, and we’ll soon be releasing Teams and Slack templates to make things easier!
We’re planning to introduce a new webhook action in Automations — this will allow you to fire off a webhook when a new ticket is created and send it to Teams, Zapier etc.
Salmon Pickletop
This would be an essential feature for us, some of our techs don’t have webclient open 24/7 as they might only get a few tickets a week, so relying on app/web notifications won’t work for them, but email would always be first choice!
Indigo Sandwich
Would love to see an option - notification via e-mail or teams - for tix created outside office hours.
Beige Plasma
Agree, pushing updates/notifications to teams or email would be awesome
Azure Chipmunk
Being able to post an alert to a Teams channel that a new ticket has arrived would be beneficial as well.