It would be lovely if when there is an error sending an email to a client, we got notified that it did not send. Currently we are just relying on spotting it ourselves, which is not always ideal.
We’re planning to work on this feature — would you prefer we notify the technician who posted the comment or all assignees on the ticket? (Be aware that if there are no assignees on the ticket, no one will be notified).
I feel that notifying the technician who posted the comment is the best apprach but happy to hear your thoughts :)
Thanks,
Mikel.
Harlequin Zipper
Personally I think it would be best to go to all assignees on the ticket, for cases where the ‘posting technician’ goes straight to lunch, or is otherwise unavailable, so that the other assignees can either notify the ‘posting technician’, or respond themselves.
Lime Koala
I am keen to go with “all” But I can see it can be a problem
if there was a lot of people on the ticket they are all going to get spammed
Maybe a trigger switch in settings ? idk
At least 1 person would be good
Currently you can see if you watch logs or the dot.. but its not overly alerty
Tomato Melon
I’d say everyone just for the small cases where the technician isn’t available
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Hi guys,
We’re planning to work on this feature — would you prefer we notify the technician who posted the comment or all assignees on the ticket? (Be aware that if there are no assignees on the ticket, no one will be notified).
I feel that notifying the technician who posted the comment is the best apprach but happy to hear your thoughts :)
Thanks,
Mikel.
Harlequin Zipper
Personally I think it would be best to go to all assignees on the ticket, for cases where the ‘posting technician’ goes straight to lunch, or is otherwise unavailable, so that the other assignees can either notify the ‘posting technician’, or respond themselves.
Lime Koala
I am keen to go with “all” But I can see it can be a problem
if there was a lot of people on the ticket they are all going to get spammed
Maybe a trigger switch in settings ? idk
At least 1 person would be good
Currently you can see if you watch logs or the dot.. but its not overly alerty
Tomato Melon
I’d say everyone just for the small cases where the technician isn’t available