Skip to main content

Co-managed User (On Premise IT Contact License)

Feature Request

For some of our sites we work with an active full time IT staff member on their side. I would love to be able assign something like a “client license” (a lower cost license) where they can see and interact with tickets and assets for a single organisation, but nothing else… so we are all working out of the same dataset. Do you think this might be able to go onto the roadmap?

Status: Completed7 comments

Log in to comment and vote

Comments7

  • Mikel from Gorelo changed status to Completed
    TeamPinned

    Co-managed IT is here! You can now issue Co-managed seats to your clients' internal IT staff, giving them access to Gorelo's service delivery and remote management modules scoped to their organization only. Collaborate on tickets, share visibility, and deliver co-managed services together from a single platform.

    • Salmon Yogurt

      I notice the “scripts” applet isnt available to comanaged users, will they still be able to run scripts that are pinned?

      On a billing note, I don’t expect current annual licenses to be down-gradable since they are prepaid. But would it be possible to transfer licenses so a new full time tech could use their license and then that comanaged tech can use a new comanaged subscription?

      • Mikel from Gorelo

        Team

        Yes to pinned scripts.

        Yes to shifting the licenses around. Change the existing user to a co-managed license and it will free up the existing full access license that you can then assign to a new user.

  • Amaranth Clock

    This would be really useful for us as we have a couple of co-managed customers where their internal staff need access.

    We only really need it for device management. But more granularity would be useful

  • White Sunshine

    Yes please, we’re in a similar boat and would love to have our co-managed contacts be able to access just their company’s information in our portal. We would switch in a heartbeat if this was available.

  • Amaranth Cherry

    This would be very useful for us. Almost half of our clients are co-managed. We currently grant co-managed clients access to our PSA+RMM+Docs, limited to their company of course, for co-management. This way we work together and use the same tools for supporting their business.

  • Mikel from Gorelo

    Team

    This would require a few changes to make sure everything is truly segregated… think odd stuff like forms, checklist templates, shortcuts etc. And then a special user type so we can bill appropriately.

    Definitely possible and something we’ll look into if this feature gets enough traction though :)