Being able to tag ticket prefixes based on client would be incredibly helpful. For example any ticket created for or by Client 1 would get the prefix of CLT1
Hey Sloan, we currently offer a static prefix on ticket numbers. This request conflicts with that format. We do show client name on almost every ticket view, including app/web notifications. Is there another way we can address this concern?
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Huzaif Abdul-Sattar
Hey Sloan, we currently offer a static prefix on ticket numbers. This request conflicts with that format. We do show client name on almost every ticket view, including app/web notifications. Is there another way we can address this concern?