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Prepend ticket number to the subject

Feature Request
The ticket emails should support the ability to prepend ticket numbers to the subject of the email. This will allow end users to see their original title as well as the ticket number. This will group better in email UIs. The system could support a template like: [Ticket Number: {{ticket.number}}] - {{ticket.title}} Which would render as: [ Ticket Number : 99 ] - Ticket Title Other MSPs might want a {{client.name}} variable. GORELO - [Ticket Number: 99] - Ticket Title
Status: Completed3 comments

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Comments3

  • Magenta Sun

    The ability to have a user defined subject is an imperative as many tech support emails want their subject line is any communications otherwise it delays responses

  • Magenta Andromeda

    For me personally, I'm wanting this same UI that is already present, just for the remainder of emails that are sent out from Gorelo.

    What is here is a great start, but for any email I send out of Gorelo, I want it to have a specific subject line.

    If Gorelo wants to keep around the two templates that they already have, I would recommend keeping them. But there should be a "catch-all" of something that did not fall into any of the other "special" templates where I can set the subject line (and content if I so choose).

  • Ivory Control

    Upvoting purely because it makes it easier for a client to tell us a Ticket# or search their own mailbox for a Ticket# for history.

    I would however like to have control over what appears as I like to keep things short/tidy. E.g. Printer won the fight, help! (Ticket#123456)

    I like the fact that Gorelo tracks the conversation/message ID instead of relying on a ticket# in the subject so hopefully not changing that.