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Schedule sending Public Reply

Feature Request

Ok, like many Techs, I work stupid hours when I should be otherwise relaxing or doing something else. Regardless, I don’t want clients to think I don’t have a life and that they can call/email us day & night and expect a response.

So, I would love the ability to schedule a Public Reply. Like Outlook and other email clients, write out the reply but delay sending it until a specified time.

This might include a couple of shortcut buttons. E.g. ‘Send 8:30am NBD’

As I type this, scheduling a Private Reply would also be nice as it would allow us to tag others in a response…at a certain time, so as not to bother them after hours unnecessarily. (See ‘Right to Disconnect’ laws)

Please by all means point me in the right direction if this is already available or otherwise already requested.

4 comments

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Comments4

  • Aquamarine Butter

    this is almost a must have. I am currently schedule-sending an email from my email to clients instead of this and copying-and-pasting that into the ticket thread.

  • Blush Sand

    This would be very nice. Also the ability to do this on 3rd party conversations. So like when a new user is starting with a company the ability to schedule the onboarding email as well as schedule an email to go to their personal email account on the morning of their first day with their secure password link, etc…

  • Fuchsia Deer

    This would be extremely useful!

  • Amaranth Cherry

    I too work stupid hours and schedule replies within Outlook & Teams almost daily. Having this same functionality in Gorelo would be awesome!