Allow contacts to be assigned to assets -- this will make it easy to verify at a glance who owns what device (even when generic user accounts are in-use) and automatically assign assets to inbound tickets.
Agree with this one. Atera does this and was really useful.
Purple Star
I was surprised to find this wasn’t an option. Sometimes the contact on the asset is different than the user on workstations but then you may have different contacts onsite for different device types (routers, switches, etc)
Mikel from Gorelo
Team
You can type their username or hostname in the RMM field of the ticket to add their asset:
That said, to allow us to automatically add the asset on ticket creation, we’ll first need to associate contacts with assets:
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Amaranth Clock
Agree with this one. Atera does this and was really useful.
Purple Star
I was surprised to find this wasn’t an option. Sometimes the contact on the asset is different than the user on workstations but then you may have different contacts onsite for different device types (routers, switches, etc)
Mikel from Gorelo
You can type their username or hostname in the RMM field of the ticket to add their asset:
That said, to allow us to automatically add the asset on ticket creation, we’ll first need to associate contacts with assets:
https://feedback.gorelo.io/p/sparkles-assets-assign-contacts-to-assets-2