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Split public comment into new ticket

Feature Request
Sometimes a client will email in on an existing ticket and we need to split this into its own ticket. Having a 'split' feature via the 3-dot menu on each ticket would be perfect here.
Status: Completed5 comments

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Comments5

  • Mikel from Gorelo changed status to Completed
    Team

    This is now available via the 3-dot menu on inbound public comments :)

  • Purple Exoplanet

    I think having a private comment/note automatically added stating which ticket number it was split from is a good idea too.

  • Huzaif Abdul-Sattar changed status to In Progress
    Team

  • Huzaif Abdul-Sattar

    Team

    Here is the proposed UI:

    https://www.figma.com/proto/vn6jIpSS3Jt1mH2aPrrHw3/GoreloTicketDetailsCommentCreate-Ticket?page-id=0%3A1&type=design&node-id=0-3&viewport=620%2C384%2C0.14&t=bCsrdDdeJ9AzWNYI-8&scaling=scale-down-width&starting-point-node-id=0%3A3&hide-ui=1

  • Mikel from Gorelo changed status to In Review
    Team