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Ticket Number with date

Feature Request

It would be nice to able to add variables or otherwise use the current date for generating ticket numbers. I find that a ticket number like YYYYMMDD-SEQ with a sequence that resets daily is very simple visual cue as to the age of the ticket and how busy the day is

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Comments2

  • Amaranth Cherry

    To add to this in case the Gorelo team doesn’t quite agree — having the ability to use expressions for date/time for tickets would be great (both when tickets are created and in automations). For instance, if you could append/prepend something like (YYYY-MM-DD) to each ticket title automatically. We find ourselves throwing dates in titles daily to help track things at a glance.

  • Black Stream

    Yes!